Toys"R"Us Sunridge

Es un lugar donde encuentras prácticamente de todo para niños. Hay juguetes, cartas coleccionables, peluches, muñecas, juegos de mesa, libros, material didáctico, etc. El lugar es grande y limpio, cuenta con gran estacionamiento ️ El personal es muy amable y te ayuda en lo que necesitas A mi parecer es un poco caro, pero vale la pena ir a checar la gran variedad de productos. Cabe recalcar que justo a un costado está la tienda para bebés y maternidad

Toys"R"Us Sunridge is an incredible store where you can find everything you need for your child or as a perfect gift. It's expansive, with an amazing selection that caters to every interest. The staff are exceptionally knowledgeable and always ready to assist with any questions you may have. They excel at helping you find exactly what you need within your budget. It's truly a place you want to revisit, not only for shopping but to simply soak in the beauty of it all.

I purchased a car for my daughter and intended to return it; however, upon my visit, the return request was not processed due to the fact that I had opened the box, despite the customer not informing me of this stipulation. Instead, he indicated that I could return it within a 15-day period. How was I to ascertain the value of the car relative to the amount I paid? The box indicated that it was in good condition, yet upon opening it, I discovered that everything was glued together. The manager was mocking me and misrepresenting my statements. This experience was certainly not reflective of the reputation of this place

I visited the store yesterday (june21) around 5.15pm and had a really disappointing experience at the cash counter. The cashier was extremely rude from the start. She barely greeted us, didn’t inform us that the tap option wasn’t working (and there was no sign either), and then got visibly annoyed when we didn’t have a physical card right away. When we said we would go to our car to grab the card, she reacted sarcastically with "Jesus Christ" in a frustrated tone — which felt very disrespectful and unprofessional. After we finally paid, she didn’t bag our items, didn’t thank us, just tossed the receipt, and started serving the next customer even while we were still standing there trying to pack our stuff. There were other ladies as well who were very friendly as they asked us if we need trolley. We were going in party and front counter lady ruined our mood. I’ve never had such a cold and careless experience at a toy store before. A little kindness and basic professionalism go a long way — unfortunately, we didn’t get either here.

We went to buy a Stroller today, and the lady helping us was wonderful. She tool her time with us by showing us all of the ways to use each Stroller! We were lucky to have her show us. Very attentive and knowledgeable!

I believed I was supposed to talk to the manager to get help or an explanation for the earlier employee behavior, but when I called, the service I encountered was quite unusual. Initially, she introduced herself as the manager and assured me she would assist me. However, after a short while, she told me to speak to the manager. I didn't receive any help at all. Is this how all employees behave, pretending to be the manager while they are just regular staff?

Employees are nice and haven’t had a problem here, but recently I lined up and reserved a Prismatic Accessory Pouch (with name and phone number) and when I went to pick it up, they told me there were no more, even though I had reserved it. My cousins that I lined up in front of had been called and got the pouch but when I went it was gone despite the reservation. Disappointing to say the least.