Toys"R"Us

I recently had to do an exchange for my son and purchase a bicycle. Michelle was absolutely amazing to deal with throughout the entire process. She went above and beyond to assist me, making everything smooth and stress-free. She is truly a gem for the company, and they need more managers like her. Exceptional service!

Organized but no customer service. Bought coupe for my baby and in its packing two small pieces were missing. Even same item was available in Walmart at more discount. Not worth

Misleading Product Description and Terrible Customer Service I am deeply disappointed with my recent purchase from Toys "R" Us. After an extensive search for a safe mattress made from natural materials for our infant, I came across a mattress that was labeled as containing "soy." Sealy OmniPedic Naturale. The in-store description led us to believe this mattress was a healthy choice, free from harmful chemicals. There was no tag on the mattress to read, just a written description. However, upon delivery, we learned that the mattress is primarily made of polyurethane foam—essentially the same material used for dish sponges! This is absolutely unacceptable. The online description did not mention polyurethane foam at all, and had I known, I would never have made this purchase. In an era when parents are increasingly conscious of eco-friendly and organic choices, this kind of false advertising is not only misleading but dangerous. When we reached out to Toys "R" Us to express our concerns, we were met with nothing but difficulty. Instead of addressing our valid complaint, they insisted that the mattress was ours to keep since the description "clearly states" its materials. This is an outright misrepresentation of the product, and I am appalled by how they handled our request for a refund. I have pictures of the mattress tags that clearly show it contains no soy at all and is made mainly of polyurethane foam. I urge other parents to think twice before purchasing from Toys "R" Us. It seems they are more interested in making a sale than in the safety of our children! Save yourself the trouble and choose a retailer that values honesty and cares about consumer safety. Toys "R" Us has demonstrated a complete lack of integrity in this matter. Update: Toys "R" Us has provided a refund for the mattress. From what we understand, the false advertising came directly from Sealy. While Toys "R" Us is the third party seller, it would be nice to see all products confirmed to be exactly as the manufacturer describes. Thanks.

玩具并不比商场便宜多少，而且这次去，里面很多货架都是空的，货品不太全。The toys aren’t much cheaper than in the mall, and this time when we visited, many of the shelves were empty and the selection was quite limited.

We've always had a great experience shopping at Toys "R" Us, and we’ve been loyal customers for a while. Today, however, something happened that left us feeling disappointed and confused. We were at the store to buy a dollhouse and some other toys for our daughter—a fairly big purchase of nearly $350. At checkout, the lady helping us was polite and helpful, and things seemed to be going well. However, the young man at the register made us feel unwelcome, almost as if we weren’t actually going to make a purchase. That in itself felt odd and uncalled for. In the past, we’ve bought larger items—like a bicycle—and the staff had no issue holding it at the front while we continued shopping. Today, when we asked the same, we were told by this young man that we couldn’t leave the box there. Has the policy changed? What really bothered us most, though, was what happened next. After we completed our purchase, we noticed another family at the checkout being offered a promotional discounted item because they spent over $20. We had just spent more than triple that amount, yet nothing was mentioned to us. When we asked about it, the young man simply said, "I forgot." That’s not acceptable. It’s not just about the discount—it’s about how we were treated as customers. Being overlooked and made to feel like we didn’t matter, especially after a significant purchase, really soured our experience. We hope management takes this feedback seriously and addresses the inconsistency in customer service. We’ve always enjoyed shopping here, and it would be unfortunate for moments like this to become the norm.

This store has an amazing selection of toys for every age. They have a huge wall of bikes for toddlers up to… well, not toddlers. There is a good Lego selection also. I could go on about the different types of toys but there’s a ton to choose from. The store is well lit, clean and the staff is very helpful. This store connect to babies r us also so you can hop back and forth easily. Great store. Would recommend.

DO NOT BUY RECORDS HERE! A manager told me that they re package tampered items and resell that is extremely shady and not okay! Lina was very kind and helpful unlike her management. As a customer of this store for over 10 years Im extremely disappointed!