Melcor YMCA at Crowfoot

I’m very impressed with this gym I have been coming here for years with my friends to workout after school and it never disappoints. Large variety of equipment. The only issue is the hours on the weekends but other than that it’s great

Nice facility but I think they are overdue for some renovations. Parking lot is always full. Some staff are not very friendly or social. I’ve said hello and thank you to the gentleman at the computer when I scan my card several times but he never responds or is always busy having a conversation with his colleagues not work related. Lifeguards yell at you instead of calmly speaking to you which is very disrespectful. There isn’t consistency with the swim instructors and what they are teaching at the same levels. One day the instructor is playing games and doing activities that are too difficult/ dangerous for the age group. Another day a different instructor is focused more on skills (which is great!) Safety concerns me for the kiddos.

Please PLEASE offer more hours of operation to this location. 9pm closing time for weekdays and 5pm on the weekend is shameful. There seems to be 4-5 staff members at the front desk who just talk to each other and are bothered when you ask a question. Maybe they can work the extra hours the members need the facility available for. Please also be on top of adding better shower gel.

Small and tightly knit, seems like everyone knows everyone else. Made friends with CJ especially and he sees talent and makes sure he helps to the max. Fixed form, evaluated mobility and weaknesses and even printed out a powerlifting routine on paper. Made it 6 stars.

Yesterday, my son and I were at the pool, expecting to enjoy the services we had paid for. At the time, two lanes in the pool were unoccupied, which was confirmed by staff members. I chose one of the lanes to swim, but within minutes, I was asked to leave the pool and move to the shallow end because swimming lessons were about to start. I was not informed beforehand that the entire pool would be occupied for lessons. If I had known, I would not have wasted my time. My son was visibly upset by this disruption, and instead of enjoying our time together at the pool, I found myself running between staff members trying to resolve the issue on my own. I initially raised the matter with the staff, and they assured me that someone would come to the pool to address the situation. However, no one showed up. When I followed up, the staff member simply waved me off, saying they were on their way, but then disappeared without providing any assistance. When I returned to the reception desk to seek help, I was informed that my membership can be canceled as a solution. And they cancelled it without a refund and my permission! This abrupt action was taken instead of finding a suitable resolution. Given the circumstances, I believe the service I paid for was not provided, and I was treated unfairly.

So when you call ahead of time to confirm you can get a +drop in, they will tell you yes no problem. You go down there and they deny you entry. This place needs to figure out their policies.

I’ve been a member of the YMCA for almost three years, and today I had a deeply disappointing experience. I was stopped by staff for wearing jeans—a rule I was completely unaware of because it was never communicated to me. For three years, nobody mentioned this, and the rule was never enforced, yet today I was abruptly told to "look at the sign upstairs." What made the situation even more frustrating was that the manager admitted the staff failed to communicate this rule to me previously. Despite this acknowledgment, I was still made to feel embarrassed and unwelcome. I wasn’t even using any equipment or doing heavy workouts—just walking—yet I was treated as if I had intentionally violated the policy. This inconsistent enforcement and lack of upfront communication left me feeling unfairly singled out. After three years of loyal membership, I expected respect and clear communication, not to be stopped in this way. This experience has made me seriously question the professionalism and inclusivity of this Crowfoot YMCA location. Very disappointing and unacceptable.