Zoom Rent A Car Calgary

Scam Alert Beware!! They advertise crazy low rates then get you with all the other things If I could rate lower than ONE star I would. What an awful experience! No Show .. I booked on Expedia and paid in full for the rental in advance but was told by Zoom if customers aren't there in 2 hrs from their pick up time they consider it a no-show and vehicle to somebody else. So right off the bat I was told that I do not have the vehicle I booked and paid for Upgrade.... I was then offered, for a fee of and extra $100 to upgrade to an SUV because that's all they had left. Kind of surprised cuz I would have thought they would upgrade for no charge if they messed up my reservation and rented my card as someone else. Nevertheless, decided to pay the $100 and move forward with the rental. Mistake. Offsite location... their office is not at YYC so you call them and they provide a complimentary shuttle to their office. The wait was around 10mins and after an 8min drive we arrived. Insurance verification... Customers either prove they have their own insurance or they must take Zoom provided coverages. Fortunately I had a copy of my ICBC policy on my phone Credit card ... They wanted $1000 pre auth on my credit card. This is where I decided to not move forward with their amended rental Shuttle .. was ok but after hearing we weren't gonna rent they said the next shuttle is not until 45mins. I ordered an Uber and as the Uber arrived they said "oh actually the shuttle is headed out right away" Refund... I rented a mid-size car from you and I paid for the rental in. You didn't have a car available for me so you weren't able to fulfill your side of the rental. I want my money back. They said "if you want a refund take that up with Expedia". I guess they decided I'm Expedia's customer, not theirs ugh If you do wanna rent from them actually READ the fine print. They said when the price seems too good to be true, that's likely the case. I'm quite surprised Expedia deals with these guys this Zoom place is not recommended at all.

Had a great experience renting from here for the first time. We booked them for 3 days and they were kind enough to give a 30 min grace period upon return. The car was cleaned specially before our pickup and was as good as new when we got it. Just got dropped at the airport and the shuttle service is also very prompt. Thank you for the good experience.

To clarify....my wife and I arrived at 7.04pm after our uber couldn't find the premises as it is in the middle of an industrial park. 7pm closing time ! Upon arrival staff who were still in attendance would only serve us if we paid $150 after hours fee!!! Yet they were still in the premises. Nothing in the terms on Expedia about a ransom for being 4 mins late! So I call that hidden fees. No refund Company Policy ! Planes run late people and customer service with Zoom doesn't exist. Be very careful here about hidden charges. Expedia booking does not recognise the excessive hidden charges. Total scam alert. Please book with a reputable rental car company and not this group or you will regret it. Expedia should take this group off their website. Dodgy location and company policies. Abysmal attitude towards customers. If you want a friendly seemless experience check out ROUTES CAR RENTAL and give this lot a miss!

Zoom was great. Airport Pick up/drop off was good. The customer service was excellent. Car was in very good condition and clean. Very good price for the rental. No issues and would rent again. Read your contract (I did not read it in detail until we were at the rental counter) Mileage is not unlimited like other companies and the extra driver is at an additional cost. So you will have to see how many miles you will drive without going over. We were fine with the 1400 miles for the 7 days we rented.

Very nice experience. I choose them because of their great price, but the service was also excellent. A very nice person picked us up from the Calgary airport after when we called them after we landed. They drove us to the agency where our car was waiting for us. The car was clean and in excellent condition. When we returned the car, just had a bit of trouble finding them, as they are in an industrial mall, but they were courteous. We waited 10 minutes then they drove us to the airport. I would use them again.

Everyone at zoom was great, got our car quickly and returned quickly with a shuttle to the airport afterwards. Would recommend if flying into YYC

I have rented cars from multiple companies but I must that say Zoom was one of the most outstanding experiences I've had. Everything from the smooth and easy booking process, shuttle service availability, picking/dropping of car, and special accommodation requests speaks to the exceptional customer service demonstrated by the entire Zoom team. I rented for a few months and despite searching alternative options, I ended up extending my rental with Zoom because their cars are very reliable, their prices are much better than other local companies and most importantly, they are one of the few companies still providing an option for choosing only third party liability instead of full insurance coverage. Thank you to the entire team at Zoom for ensuring your customers leave satisfied. I will highly recommend their company to anyone looking for car rental.