Ramsay Animal Clinic

Extremely disappointed and heartbroken. Today I rushed to this clinic with my dog Tymon, who had been attacked, he was bleeding from the neck and had a head injury. I chose this clinic because Tymon was already their patient. When I arrived, the receptionist, who didn’t seem very concerned, told me I could sit and wait about 45 minutes because they had scheduled appointments and no one could help me right away. I had no issue waiting, I simply asked if a vet could quickly come out and assess whether my dog was stable enough to wait that long. The receptionist told me that it wasn’t possible either. I left immediately and called the next closest clinic. They asked how fast I could get there and said a vet would wait for me at the emergency entrance. I arrived in 7 minutes and the help was already at the door. I never imagined an animal clinic could treat suffering animals with such a lack of compassion. The receptionist didn’t even think to ask a vet for advice, it felt like we were just brushed off. When you spend so much money at a place like this for a beloved companion, you expect it to be trustworthy and caring. Sadly, Ramsay Animal Clinic proved to be the opposite. I do not recommend this clinic. If they’re unable to respond appropriately in an emergency, I truly doubt they can provide reliable care in normal situations either.

Safe to say our experience with this vet caused us immense anxiety and near financial burden. We brought our dog in about a month ago to have a lump on her leg checked out. The doctor (who never introduced himself to us) didn't touch her once and only visually checked the mass out before googling the type of tumor he believed it to be. He immediately suggested surgery and a biopsy, which would cost upwards of $2000. We were anxious as new dog owners but we booked in for the surgery a few weeks in advance. After about 2 weeks we noticed the lump had virtually disappeared and became almost non-existent. We decided to take her to another vet for a second opinion and he was able to let us know surgery wasn't needed, and to make sure to keep an eye on the spot in the future. If it does come back there is an option for a minimally invasive aspiration; a procedure that was not brought up at Ramsay. When we called to cancel the surgery, we were not asked any follow up questions or information, they simply just said "okay" and hung up. Instead of giving us options and information, this doctor immediately chose the most invasive and expensive option for our 2 year old otherwise healthy dog. After reading a recent review from someone who went through a similar experience, I can with 100% confidence tell you to go elsewhere when your animal is in need of veterinary care, even if it costs a bit more. With low costs brings lower standards of care and unfortunately that seems to be the case at Ramsay Animal Clinic.

5 Stars! I can’t say enough great things about this vet clinic! The entire staff is kind, knowledgeable, and truly cares about the well-being of My pet. They took the time to explain everything clearly and made my pet feel comfortable and safe. The clinic is clean, well-organized, and appointment ran smooth. I trust them completely with my pet’s care and highly recommend them to anyone looking for compassionate and professional veterinary services.

I used to recommend this vet however recent experiences had made me move vet clinics. There’s been two issues recently that we’ve experienced. The first was a nail clipping where my dog either got scared or the nail was clipped too short. I was in the room and witnessed it. My dog threw her head back, like I say, either in shock or pain. Regardless, my dog hit her head against the girl doing the clipping causing her glasses to break. I apologized immediately and it was quite a shock for everyone. I then went back a few months later for vaccines. Every single employee I came across, said ‘oh this is the dog that bit our friend’. My husband then went a few months later again and the same thing happened. The employees would say it loudly in the waiting room in front of other clients. My dog didn’t bite her, and regardless of the situation there should at least by patient confidentiality. To lie clearly on the file notes and then to be so unprofessional isn’t acceptable. My dog also has a lump on her neck. I asked the vet to look at it and asked if blood tests or anything could be done to make sure it’s not anything dangerous. I was told no and the only option was to pay around $1500 to put her under and take a sample. I then asked another vet to look at it and right there and then he took a quick sample and confirmed it was a fat lump. It was also done for free.

We brought our cat Sara to the clinic as we could not get into our usual vet. We thought she needed immediate attention due to prolonged vomiting. Dr. Gupta was excellent. He ordered all the tests I had hoped he would. He also gave the immediate treatment she needed. He was very patient with all our questions. He phoned with the report from the tests and responded to my daily updates by email. On the follow up appointment he was again very patient in answering questions. I was very pleased with everything at the clinic. Thank you Dr. Gupta.

I moved out of Calgary a few months back, and just realized now that I have to find a new vet. Reflecting on the great folks at this clinic, thought I would write a review to share my experience. Both the vets at this place were very knowledgeable, patient, and compassionate yet practical. I always felt like my best friend was in great hands, and trusted their advice. I've never felt like they pushed anything unnecessary on us. My dog has always been extremely stressed out by vets, protesting and thrashing around at times. Repeated visits to this clinic, where the vets handled those situations in an extraordinarily calm and professional manner have served to lessen that response in him and made trips to the vet these days much less stressful. I have also been there with cats and they were handled equally well. The front desk staff has always been very friendly and professional. Thank you Ramsay Animal Clinic!

I have been coming here for 6 years with my two large dogs. Started at the previous location and happy to see that it's grown to a nicer newer location and not too far from the previous location. Came in for vaccinations and the staff are fantastic at sending me email reminders and communicating for all my appointments and follow ups. Always great service and accommodating friendly staff.