Customer Reviews
★★★★★
Albern Coins & Foreign Exchange LTD has a rating of 2.9
out of 5 based on over 133
reviews on Google
I've been exchanging Canadian to U.S. dollars for 15 years,when I am travelling and have never encountered such abusive questioning. For an $11,000 exchange, I was asked for two forms of ID, my workplace, my destination, and even how I saved the money. This felt ridiculous. I told them I wasn't stealing; I work hard for my money.
Then, I went to another exchange where they simply asked for my ID, and I completed the exchange. It was that simple.
This place were very disrespectful and abusive, especially towards someone of a different background, clearly trying to put down.
I do not recommend this store.
Check the reviews before you go; I certainly should visit other Exchange store.
Anwar S (☆ 1/5)
I've been going to Albern Coins for years now. If you want to stack gold or bullion, this place has the best premiums in the city and will beat any bank pricing. There is indeed a protocol that must be followed with ID and questions. . . a small inconvenience to suffer through but when you save $680 on a 100 oz silver bar versus buying at the CIBC, totally worth it lol!. . .
Roberto Domagas (☆ 5/5)
I have shopped here in person for new coins for many years. Now I find many awesome coins on their website in the items for sale pages. The customer service is fantastic and they deliver the coins to me faster than I ever expected. I have told everyone I know to shop with Albern Coins.
Greg Boa (☆ 5/5)
Went to purchase gold coins with cash. Could not transact because my wife held the cash, not me even though it was my money. The rep wanted my wife's id who left it in the car, a 5 minute walk. When I told him it was my cash he rudely interrupted me and gave me a lecture on money laundering and that is why he would not transact. We went to another company only a short distance away. Same scenario but everything worked. Our ids were not needed. So I asked the guy why. Not on purchases of gold, only on sales he said. Talk about not only poor customer service but incompetence as well.
mangobrother (☆ 1/5)
I recently brought my coin collection to get appraised with the intent to sell. Waited a week and half never heard back from them. I went in and they told me that they would give me x amount. I asked can I see the appraisal. They told me that the appraisal is what they are offering me. I said no that’s an offer not an appraisal if I decided not to sell to them I did agree to pay for the appraisal. I should have the right to get the appraisal but they refused to give me the appraisal. They got all mad at me because I wanted the appraisal that I was going to be paying for. They did give me the coin collection back I never received an appraisal and I didn’t pay them due to no documentation of an appraisal. I recommend other people that are considering going here to do your due diligence and make sure that you are being treated accordingly you should be able to see both what they are willing to pay you and what the appraisal is worth.
Tanner McLaren (☆ 1/5)
Bullion prices much higher in store then on their website. Count every item piece that you bring in because they will short you. Attitude of manager is absolutely terrible. I'd avoid this place like the plaque. Other coin dealers in town much more fair and pleasant to deal with.
Angela Erin (☆ 1/5)
Way way too many questions. Feels like an interrogation. Making a hard-working person feel like a criminal just to buy some bullion. A very unpleasant experience.
Martin Hogan (☆ 1/5)
Address
Albern Coins & Foreign Exchange LTD is located at 1615 Centre St N, Calgary, AB T2E 7Y2, Canada
Phone
The phone number of Albern Coins & Foreign Exchange LTD is +1 403-276-8938
Business Hours
Monday: 09:30–17:00
Tuesday: 09:30–17:00
Wednesday: 09:30–17:00
Thursday: 09:30–17:00
Friday: 09:30–17:00
Saturday: 11:00–16:00
Sunday: Closed
