[ ALBERTA BLADDER CENTRE ]

Our son was diagnosed with a 3 cm bladder stone that needs to be removed. He was diagnosed 2 months ago and he has been waiting for surgery to remove the stone. He was told that the doctor was booking in to January, but he could be put on a cancellation list. Our son is quadriplegic and is having lots of discomfort. He has called and left messages with the receptionists to see if someone could call him back and no one has returned his call ! He deals with so much on a daily basis and the last thing he needs to deal with is pain and discomfort. Why can't the doctors realize he needs the surgery so he can get on with life. He has cancelled several outings because of his pain. As his Mother , I am not very Happy with his treatment. The doctors may be good and well qualified, but show some compassion !!

My wife, who is pregnant, had an appointment with Dr. Donghan (Sam) Sohn. She arrived just five minutes late, but the receptionist was extremely rude and threatening, ultimately throwing her out. Given her condition, their actions were not only arrogant but also dangerous and reckless. They intimidated her to the point of tears. It was so distressing that nurses from another office stepped in to help, offering her water and a place to sit.

I initially had high hopes when I started seeing Dr. Wellman. The first two appointments went well—it seemed like she was genuinely interested in finding a treatment plan that would work for me. However, after the first two treatments didn’t work, it felt like she stopped trying. My symptoms are being dismissed, and I feel like nothing is being done to actually help me. I had to push for further action last year when I insisted on another test, only to be booked for something that was months away. When I ask her what she thinks could be wrong, she just says she doesn’t know. When I ask about other potential tests or options, she again says she doesn’t know. It’s shocking and disheartening to feel this level of dismissal from a doctor, someone I trusted to advocate for my health. As a Black woman, I’m acutely aware of how often people like me are ignored or misdiagnosed, only to later discover—sometimes too late—that something serious was overlooked. I don’t want to become another statistic. I expect a doctor to be proactive and thorough, especially when I’m clearly still experiencing symptoms. Unfortunately, that hasn’t been my experience here.

Incredibly unprofessional and unreachable customer service on the admiratives side. If you have options to go somewhere else, do so. They don't answer phones or return messages. A Vesia doctor referred to me a physio therapist in the Vesia clinic. I have called and left messages MULTIPLE times over the span of THREE weeks, they have not answered or returned any of them. If medical professionals and their staff are not organized enough to answer the phone, I cannot imagine the quality of care I would have received be receiving from a clinic like this.

I went in to see RUMI for pelvic floor rehabilitation She is AMAZING! Her knowledge about the entire pelvic floor is unmatched, and you can tell she is passionate about her job. She was super friendly and kind, and really keen on helping me with where i am at. I would recommend her to anyone who struggles with pelvic floor issues, and she is worth the wait!

I have had exceptional service here! Their front line staff are nice, considerate, and helpful. Their nurses are skilled and caring. Dr Richard Baverstock is my surgeon and I have total trust in his knowledge and skill. I had to be there a lot over 18 months and am so grateful they have been there for me.

After 5 sessions I had zero improvement and instead of trying something else, I was told to just stop coming. I don't expect the first thing to work, but surely we can try something else instead of charging me ~$100 for a session to just tell me to stop coming? Since then I had much better success elsewhere. Even watching YouTube stretching videos provided more relief. Please save your time and money and see another clinic. They're also fully booked or the pt just doesn't work that much and will only book you 1-1.5 months apart for a session. Why take on new patients if that's the case?