Best Western Plus Suites Downtown

Overpriced during the stampede. No real complaints overall. Breakfast spread is good. Overall enjoyed our stay. The underground garage door almost closed on our car! Be warned: when it opens it seems to be on a timer (as opposed to using a sensor ensuring you have driven through) when deciding when to close! Don't be too slow!

The hotel is well situated with plenty of cafes, restaurants, a supermarket , a bottle shop within a few minutes walk. The room we had was renovated, had a kitchenette, good air conditioner, and a very comfortable bed. Tv in the living room and bedroom, safe, microwave, iron and ironing board. All staff we encountered, reception, cleaning, kitchen and maintenance were all friendly and helpful. Breakfast room was very clean and had a good variety of items to choose. It’s not a full on buffet but you could choose cereals, waffles, eggs, hash browns, toast, juice, tea, coffee and yoghurt with berries and muffins . Plenty of choice for all tastes. Would thoroughly recommend this hotel. We travelled from Australia and stayed here 4 nights.

Probably the best service I've had at a hotel post Covid. Alot of other hotels have decreased their housekeeping and services since Covid, but not this one. I stayed here in March for over 3 weeks. The manager and staff were extremely accommodating and helpful to me during a stressful situation. My home flooded and I needed somewhere to stay and was unsure of how long I would need. The manager and the staff at the front desk easily extended my stay for me whenever I needed. The rooms had all been recently renovated, and housekeeping cleaned the rooms every day. The breakfast in the morning was also perfect for a hotel breakfast - everything you would need, and they changed it up every couple of days. The hotel itself is kept very clean, and it is situated in a great area in the Beltline. My family and friends stay here now too when they come to visit me from out of town! Couldn't have asked for better accommodations. The kindness and hospitality of the manager and staff members here is outstanding. It was truly a great experience in the midst of a very stressful home situation.

Reasonably priced hotel in Calgary. Room amenities were good and the room was well cleaned. Don’t be put off by the exterior of the hotel. The inside was fine. Only recommendation would be to park in the underground lot as the night we were staying there a car had one of its windows smashed and contents taken. Sadly, Canadian cities once used to be safe or not anymore.

Great Stay in Downtown Calgary!||I had a wonderful experience at this hotel. The value was excellent, offering a wide variety of room types to choose from. Customer service was top-notch, and as an elite Platinum rewards member, I was upgraded upon check-in. The breakfast spread was impressive, with both hot and cold options, and the breakfast attendant was always on top of refills, keeping everything clean and tidy.||A special shoutout to the gentleman who checked me in (unfortunately, I forgot his name) – his customer service was exceptional. When my phone charger stopped working, he kindly gave me one to keep, saving me a trip to the gas station.||Though my room was a bit older and showed some wear and tear, it was still very clean. The hotel is undergoing renovations, but the workers kept noise to a minimum, and they were courteous.||The hotel is located in downtown Calgary with affordable, secure underground parking. I’d definitely stay here again for business and highly recommend it to others!

We booked online and initially our room was sun facing during a bit of a heatwave, our air conditioning was working but wasn’t cooling the room at all. We inquired with the front desk and sent a maintenance worker to investigate but ended up just swapping our room to one in the opposite side, much cooler and we were much more comfortable! We are grateful they were able to make this change!

I would like to say this has been the worst experience of a hotel I've ever had and as a Best Western Platinum member I'm very disappointed and won't be returning. First off, checking into the hotel the rate had changed by $400 to almost $1200 while in the system it said $755. I even had a confirmation email sent with that amount. Secondly, the microwave in my room was all black inside and asked to have it looked at so they didn't think I damaged it. They brought in a new one. Lastly, on Tuesday morning I am hearing construction noise going on and ask the front desk they said they are fixing the elevator ok but then find out both elevators are being fixed and don't work. Hows that possible when an elevator is for accessibility for people and I understand I'm young and can walk up 12 flights of stairs up and down while complaining all the way but elderly people and people in wheelchairs can't. This is a basic function of having one working elevator. When I asked the front desk and asked that the flyer said the elevator will start in the afternoon they said that they were surprised and just found out. Take some responsibility that they are there earlier then mentioned and that you as a company have the right to ask them to get off your property or it's considered trespassing. You let contractors boss you around when it's your hotel and your elevator. I was fed up at this point that I got my two suitcases and two big bags and left the hotel and cut my stay and found another hotel to stay at so I wouldnt be inconvenienced. Overall, Best Western or I'll call it Worst Western this isn't the way you treat a Platinum member who has stayed and spent lots of money with your company. Overall do better and treat your customers especially your Platinum and Diamond customers with basic respect and decency. Absolutely disgusted and won't be staying Best Western anymore I'll stay in another hotel.