Dexter's your local Pet Shop

My husband came across their store while looking for some product. Not only do they have really good prices, they are extremely helpful and friendly. We are from Edmonton and saw that they ship so we said "hey let’s try this out!" There was a glitch in the system that wasn’t allowing us to ship, but immediately they fixed it. It took less than 24 hours from the time we ordered to receiving it at our door. We will definitely use them again.

Dexter's is one of the best higher pet food and supply stores in Calgary at the best priced. The owner a former veterinarian is very knowledgeable, very helpful and a really nice guy.

First time we shop at Dexter and the experience is 10/10. Nice staff calling to double check the address, super convenient same day delivery, and surprise gift! BTW both our cat and dog love the chicken. Thanks!! We will keep shopping here.

TL;DR: Had an issue with a partial refund and missing rewards. The owner called, explained it was a system glitch, confirmed the correct refund, and promised rewards will be added once fixed. Happy with the resolution and willing to shop here again. I originally left a 1-star review due to not receiving the full refund and seeing no cashback or Frequent Buyer credit on my account. I sent a few emails and didn’t hear back, which was frustrating at the time. Later, the owner, Drew, personally called me to explain the situation. He said there’s an ongoing software issue between ShipStation and their backend (Etailpet), which caused reward tracking and order status problems. He assured me the 5% cashback and Frequent Buyer card will be added once the system is fixed. He also confirmed that the refund had been miscalculated and said the difference would be issued. I’ve now received the correct refund, and I appreciated him taking the time to call and clear things up. I didn’t realize they were running the store with such a small team, so I now understand why emails can take time. It was a misunderstanding, and I’m glad it was resolved. I want to support local businesses like this and look forward to buying from Dexter’s again.

I've been shopping at Dexter Pet Shop for over 4 years, and I’m so grateful to the owner. My dog had severe allergies, and despite spending a lot on vets, diagnostics, and expensive food, nothing worked. The owner created a personalized feeding plan for my pet, and we followed it step by step. Since then, the allergies are completely gone! This store truly cares about pets and their health. Highly recommend!

I have been shopping here for quite a while and it is such a great spot! They always have the goodies we need, and genuinely care about their customers. We had a little oopsie where I was sent the wrong bag of dog food (more than once). However, once Drew found out, he was quick to send my newest order out with a very kind hand-written note, and a special gift for my boy. It was such a nice touch, and both my pup and myself really appreciate it. I will continue to shop here for all my boys goodies!

Very disappointing! We've have been buying pet food from Dexters for years. Today they lost me as a customer. I purchased a large bag of premium dog food last week along with some other treats for my Labrador retriever. This 4 year old lab is not a picky eater and has never not eaten her bowl of food. She was sick after eating the food for two days but I assumed it was from the other treat I bought from Dexters, a dried cow cheek. It was the first time giving her that so I assumed she was reacting poorly to it and took it away. Two days later she won't eat her regular food from Dexters so I called to ask what to do. I was told that if I don't have the bag I can't return the $120+ bag of food. The bag it comes in is not resealable so for years I've dispensed the food in a food grade plastic container made for dog food storage. Dexters has a record of my purchase but told Me I can't return the food without the original container. Now what do I do with $120 with of bad food? I shopped at Dexters because it's a small local business and not a giant chain or online mega store. I would expect them to take care of customers that help take care of them and that is not the case. Time to find another pet store. ------------------------------------------------------------------ Update: I appreciate that after my review, the store owner reached out to me and offered to refund my money. After a productive discussion it is obvious to me that owner cares enough to respond to a bad google review and make things right. Sadly the female employee that dismissed my initial call did not try to make things right or think to bring the owner into the conversation. A coaching opportunity to improve this employee's understanding of quality customer service will hopefully prevent future complaints and unhappy customers. I do appreciate hearing from the owner.