Emerald Hotel & Suites Calgary Airport

Preet is a kind and patient man in the lobby, he provided great customer service. He helped calm a situation and he translated for my mother who knows little English. Two thumbs up. The room on the third floor is good and clean enough for a 2 star hotel. I didn't smell smoke in my room. The beds, pillows and sheets are clean, and the mattress is a little soft but tolerable for good sleep. There is a bit of occasional noise from the airplane because the hotel is near the airport. The walls are a little thin, so if you have a noisy neighbour tough luck. The bathroom is renovated and clean. The amenities like the fridge, microwave, and TV all work. The clothes iron and board are there but I never needed to use them. There is a gym, private bar and an Indian restaurant on the first floor. The negatives are the price, it's about $300+ a night during Stampede week, no free breakfasts are included and one of the elevators was not working.

Stayed during Stampede weekend. This is a decent budget hotel, but definitely more in the 2- to 3-star range. Cleanliness was acceptable for a guys’ trip, though there’s room for improvement. A few issues during the stay: the door to my room was open and unlocked when I first arrived. The ironing board was missing, and the one eventually provided was damaged. The water price listed on the vending machine didn’t match what I was charged. Another vending machine took my money without dispensing the snack. There was a power outage due to AC replacement work, and the AC in my room barely worked. The staff were friendly and helpful, but it’s clear that management or ownership needs to step up in terms of upkeep and consistency. Overall: A passable choice if you’re on a tight budget, but I personally wouldn’t stay here again.

My husband booked this hotel as he had to work at Stampede. Prices were soaring so he booked this hotel before researching it. BIG MISTAKE. I am a flight attendant and also work on my companies hotel committee so I have been in hundreds of hotels over my career. I can honestly say this was the absolute worst. Where to start? The customer service is non existent, unhelpful, rude and curt. We paid almost $300 per night to stay in the dirtiest dump I have ever experienced. I’ll list why … The floor was actually sticky, there were stains of who knows what all over the walls, tiles, floor, everywhere! The tub was filthy, long black hair everywhere, the toilet was dirty, weak water pressure, the bed was something out of a teen camp, lumpy pillows. The mini fridge worked fine. That’s the o ly positive I can muster up. I could go on but please take my recommendation. Avoid this property.

First problem with the booking . Make sure that if someone book your room for you ,they got to be physically here to used his/her credit. M boss had to drive and solve the problem. Breakfast is a jock no sugar beside the coffee I have to go and buy my coffee outside . but they started to change, they put the coffee and tea in your room and they started cleaning the room perfectly. The room now excellent . towels are changed daily . The Front desk were confused on the phone solving other people problems and ignoring the guest . But now the changed too I can see more smiley faces , and they look more attentive . the elevators was out of order for 6 days , now one of the Elevator is working Noisy room due to airplanes flying every hours or so . Other people play loud music so make sure to book a room away from parking of u hall and ask for quiet room. I give 5 stars for the restaurant downstairs excellent cook. No infection violation that I can see .Location and price are great hope in the future I can give 5 stars .

If I could give a rating lower than one I would! This place is disgusting! You first walk in the room there's paint over dirt all over the room drip marks from drinks all over the walls. The toilet and the tub were discussing there were black hairs and looks like blood that were on the toilet. There's chips all out of the doors and the frames and it's loud and it's right under a path of the airplanes. Do not stay here! It is disgusting!

Please never ever go to this hotel. We had the worst experience with the hotel rooms and bed when we checked in. When asked staff to change room, they showed the same room. They just put the spring mattress on metallic bed which I have never ever seen in a hotel room. People come to hotel room to enjoy trip or relax but there were too much dirt and stain on the floor, we asked staff for the refund and they denied, they just said call to booking site. No co-operation at all! We ruined pur trip because of this hotel booking online. One of the dirtiest hotel rooms, even old houses basements better than the hotel rooms. Please don't book it online or offline. Better stay home.

Absolutely Horrible Experience – Unsafe for Children! I booked this hotel for my cousin and her 1-year-old daughter, and it turned into a nightmare. Shortly after checking in, my niece had a severe allergic reaction due to the condition of the room. It was clearly not clean or properly sanitized. This is a serious health and safety issue, especially for a toddler! They had no choice but to check out early for the safety of the child. We requested a refund for the remaining two nights multiple times, but the hotel completely ignored our inquiries. No apology, no accountability—just total disregard for a serious situation. It’s shocking and heartless how they handled this. This kind of negligence could’ve had life-threatening consequences. Do not stay here—especially if you're traveling with children!