Fairmont Palliser

This was our first experience of the Fairmont Gold experience. We booked a particular room, a suite, with ‘Club Lounge’ which meant ‘Gold’ in the Fairmont world. ||The Gold experience entitles you to a separate check-in/out on the ‘Gold’ floor, access to the Lounge each day and particular rooms that are labelled ‘Fairmont Gold’ which are spread throughout the hotel. ||Our room, a suite, had a lounge area, but not a separate room. It provided a food space for us to spread out and relax. However, our room was very dark, even though it had 2 windows, so we didn’t spend much time in it, choosing to base ourselves in the well lit top floor ‘Lounge’.||The Lounge was well spread out and felt roomy but in fact was often ‘full’ of seated guests. The breakfast options were good and plentiful enabling a full breakfast experience. The savoury items through the day were limited, think nobles and choc chip cookies. The canapés were just that. Yes, if you are a lot of the canapés you wouldn’t need dinner but, unlike, the Lounge in Vancouver ‘Castle in the Sky’, wasn’t a meal, so to speak. Similarly, the desserts were limited but very tasty. ||What was especially appealing about the Gold experience was the attentiveness of the staff. They were warm and friendly, making a point of catching your eye to greet you and check on you. Further, the maid service noted your interests and treated you where possible. So, for example, they noted my journal and left me a bookmark one day. A lovely touch demonstrating an eagerness to delight. I so appreciated the gesture. ||The room was well priced. This was the second of 3 Fairmont stays during our trip and it was by far the least expensive whilst providing us with a very -positive experience. ||Two things we found strange was that all alcohol consumed in the Lounge was charged to your room via an honour system of filling in a form. We’re not used to that in Australia as our Club Lounges include alcohol. Further, we weren’t able to have breakfast in the our room or in the Hawthorn restaurant without paying for them. Sometimes it’s nice to be waited upon when paying for a quality hotel experience. ||The hotel is lovely. Brilliantly positioned in the heart of Calgary and in a magnificent old building, the foyer being especially spectacular. ||We’d have no hesitation in recommending the Palliser and if we returned to Calgary would likely stay in the hotel.

Everything was amazing! Booking online was easy, contacting the hotel was a breeze, and the welcome when we arrived was so nice! The doormen helped us right away and retrieved our luggage from the taxi, bringing it inside. The front desk was efficient and friendly. Concierge service was helpful. Room was substantial, immaculate, and clean. Room service and the downstairs restaurant and bar were beyond expectations, with delicious food and friendly staff. Housekeeping (particularly Melrose) was friendly, accommodating, and went above and beyond during my entire stay. The spa was amazing! Clean, peaceful, and massage therapy was relaxing and satisfying. Check out at the front desk was easy, and the doormen helped with luggage to the taxi. It was a wonderful stay and I look forward to visiting and staying here again! Five stars and HIGHLY recommend!!

I thoroughly enjoyed my stay at this wonderful property. From the moment I arrived, I was impressed by the exceptional hospitality and professionalism of the entire team. Every staff member—from top management to housekeeping—was courteous, attentive, and always eager to assist with a smile. The rooms were spacious, clean, and well-maintained, offering all the comforts one could ask for. It truly felt like a home away from home. One small suggestion would be to include a few more options for vegetarians in the breakfast menu. However, this did not take away from the overall fantastic experience. Overall, I would gladly give the highest rating for service, comfort, and hospitality. Looking forward to returning again!

Arriving in your own car is a bit of a challenge, restricted left turn to hotel and valet/taxi/drop off area is extremely busy and directly on the street. |Central location. |The Lobby is magnificent, definitely from another era. If you like modern and sleek, this is not the hotel for you. |Since we were celebrating a special event the hotel went out of their way to welcome us and had delightful treats in our room. |Pool/hot tub area was lovely, loads of towels and a bathing suit spinner that takes most of the water out of wet suits. Handy for travel. |We were in the Fairmont Gold rooms, amenities were 1st class, breakfast room was excellent, with wide choice of items. |Ate dinner in the restaurant which was good, service was good. |We did have an issue with a birthday party in the adjoining suite which was too noisy, but eventually they settled down. |The Lobby entertainment is too loud in the evening. Take away their amplifiers!|Getting your car from valet service takes extra time as they park off-site. |Altogether a lovely stay. |Would stay there again.

The staff was exceptional—friendly and welcoming throughout our stay. The beds were incredibly comfortable, and the room was maintained. We really enjoyed our stay! Additionally, the lobby featured wonderful live music, and the food was absolutely delicious. A special thanks to the cleaning team for their warm greetings and for sharing in our excitement during the Comic Expo with our costumes. The only thing that slightly affected our experience was the noise from loud cars with roaring engines throughout the night. However, we understand that this was out of the hotel's control. Despite that, our overall stay was very positive.

Terrific stay! I absolutely loved my room, and even tho the hotel is not new, the room and all amenities were like brand new. They have THE BEST BEDS!!! It was truly the comfiest bed I’ve ever slept on. The breakfast was incredible too. If you’re sweet tooth - definitely go for pancakes, you won’t be disappointed. The highlight of my stay were definitely the people❤️From restaurant to public attendants and front desk - everyone was so welcoming and made me feel at home. Special shoutout to Tushar who’s been really helpful and attentive throughout my stay, and made me feel cared for. Thank you Fairmont Palliser!

You need plenty of time to check in — we stayed there twice and on the first occasion took nearly twenty minutes to check in — absolutely pathetic reception asking questions which they must have answers to as room was booked and paid for weeks ago . Reception dirty and floor sticky —a very unpleasant experience. Rooms very nice and ambience of bar area good in beautiful surroundings. Air conditioning didn’t work in room nobody bothered to fix it — just not good enough for a hotel of this sort