Hertz Car Rental - Calgary - 4101 Macleod Trail South

The staff was very helpful, especially their team member Valentino, who went above and beyond to make our process of picking up and dropping off the rental easy. Summer is their busiest time of the year, so people need to be a little patient. This location also had the cheapest rates, clean and new cars, and the staff seemed to be working extra hard to assist everyone.

The current rating of 3.7 doesn't accurately reflect the exceptional service we received at this Hertz location. Marc was outstanding—by far one of the best customer service experiences I've had in a long time. He was attentive to our needs, friendly, and highly professional throughout the entire process. The only minor downside was that the rental car was only half full on fuel when we picked it up, but other than that, everything was perfect. Highly recommend this location, especially for the top-notch service provided by Marc!

Here's a negative Google review in English, incorporating all your points: Absolutely terrible experience from start to finish. The service was incredibly poor, and I had to wait an unacceptably long time just to be seen. To make matters worse, I was charged incorrect prices – a frustrating surprise when it came time to pay. The employee I dealt with was not only unfriendly but also completely unmotivated, which only added to the overall unpleasant atmosphere. I would strongly advise against going here.

Extremely Disappointing Experience – Never Again I am writing to express my disappointment with your company. This was my first time renting a vehicle, and Carstar suggested going with your company, mentioning you have the cheapest rates. Originally, I was ready to rent from Enterprise, where I had already spoken to someone who offered me a good rate and a reliable vehicle that I could use for at least a month or around 40 days, while my Lexus is being repaired. However, trusting Carstar’s recommendation, I went with Hertz. I was initially offered a RAV4, which surprised me since I drive a premium vehicle. Then suddenly things changed and I was given a Mercedes. No one explained to me that the rate was going to be significantly higher. I made it clear that I needed the vehicle for only 3 days, but I was charged for 4 days. Today, I spoke to someone in your office to explain the situation, but I was even more disappointed when she abruptly ended the call while I was still explaining. Your staff should know that when a client’s vehicle is in for repairs, they should not be charged unreasonable rates or upcharges without full disclosure. Unfortunately, it seems you took advantage of the situation simply because insurance would pay for it. Never again will I use your services, nor will I recommend your company to anyone.

These guys went above and beyond to accommodate our family. They found us the perfect suv, that contributed to our amazing travels throughout Alberta! Thanks again Mark and his team!

Overall experience was great. The staff was really helpful and assisted in a good way. Also, the rented vehicle was in a good condition.

Don’t go near these guys. Straight up frauds. Charged me over 4164$ on my credit card for no reason and took them over 2 months to refund me money which they decided was going to be 3900$ which means I’m still not done with this issue. Anyways, rental ended in March and now it’s May. Go to different rental company or a different location at least. Worst experience ever.