Hertz Car Rental - Calgary - Horizon Auto Centre

My new husband and I flew into Calgary from Ontario last weekend and had an awful start to our honeymoon because of this company. Their policy on their website and on the phone states CLEARLY that they will stay open for up to TWO hours after closing if a flight is delayed. Of course, our flight was delayed and we were to arrive about 1 hour after HERTZ closed. Upon learning this at 7 in the morning, we waited until 9am to call them when they opened, but could not get hold of a human being on the phone. We called multiple locations but we had to board the plane and couldn't call anymore, and every one of their locations either didn't have a car or was closed by 1pm, all automated recordings. We would be landing at 2pm and cab there for around 2:30pm, within their 2 hour policy. We called when we landed still no human answer, so we decided to just drive there and HOPE they honoured their policy. Their doors were locked and no one answered. There was a guy there but he just shrugged, said sorry and walked off. We then had our cabbie drive us from HERTZ to Enterprise, which had no cars, they told us to check Budget, we called them, no cars left... Our driver recommended Avis, we called and they had 1 left that was available for the whole week, so the cab drove us there. Success! The cab fare wasn't cheap, HERTZ owes us. NOT HAPPY WITH HERTZ. If there is a policy they should stick to it, or remove it. We called again after we booked with Avis, and finally got through to someone at HERTZ's customer service and we made sure they wouldn't charge us for THEIR MISTAKE. It all worked out fortunately and the trip went well from then on out, but the first day was very stressful, as our whole trip was centered around driving to different mountain spots each day. If I could give 0 stars to Hertz I would. Avis really pulled through, off to leave a great review with them. It cost us like 1300 for the week, PLUS insurance, a big sale, HERTZ really screwed the pooch there... Never using HERTZ again and I DO NOT RECOMMEND THEM... ✌️

I arrived at Calgary airport, no car. I called for 2 days, and no one answered the phone. Had to find another rental to come and rescue us. Overall, this Hertz is a disappointment!

I had a really terrible experience with them recently regarding rental car. The guy in charge was kinda rude and had a defensive attitude, not once but twice. He was not even a bit respectful. Not to mention low accountability and standards. I’d never suggest hertz to anyone. Such a disappointment.

Called to report one of their potential drivers acting aggressive at the gas pumps. I was met with a defensive attitude from some male with a south African accent. Told me to call police. Poor customer service skills on the phone. Poor accountability. Poor communication. Regardless if the rental is yours or not, I should not have been met with hostility from staff

Provided a car without winter tires during a 3 month rental over the winter. On top of this, deceitful business practices. Do not rent from here no matter what, can almost guarantee you will regret it.

Returned the car on time around 4:15 the store was already closed even though the close time was 4:30. Moreover received call from their customer support and the agent was utterly rude.

l come there to get a car and they closed on me on labor day put they allowed people put when we came before he closed he said the system is closed which is a lie no need to be racist never going there again you lost business quick which you do not care but you will care how customers are treated which have self respect too hope you respect your customer and but out the race out of it too