Mastermind Toys

I echo other recent reviews. I go to mastermind because they have the items I’m looking for, however… Inventory listed online for physical stores is never accurate. I’ve driven halfway across the city only to find that they don’t have something in stock, but they said they did. And more than once I’ve had the same excuse "oh we’re just in our inventory changeover period right now". Another reason to go there is to get your gifts wrapped, but today I was told it was too close to closing. If you have time to ring through my purchase, you have time to wrap it for me.

I recently visited Mastermind Toys and purchased two Rubik’s Cubes. Unfortunately, as soon as we opened them—right there in the store—we realized they were extremely poor quality and wouldn’t even rotate properly. When I asked the cashier for a return or exchange, she refused, saying they couldn’t take back opened items. But how else are we supposed to check the quality without opening them? Very disappointed with both the product and the customer service. I expected better from Mastermind Toys.

Worst experience of all today! My kids came into the store to try make the snowflakes today. But the associate keep doing her design even their already 4 snowflakes on the table as a example, and she keeps doing her design more and more even there is really less left not enough to make even one snowflake for my kid. Really disappointed.

I really liked Mastermind Toys before. I still like their selection and always go there to get gifts for my friends and family in that age bracket. However, this last visit I was really disappointed with the gift wrapping. The person in front of me had a situation where the woman forgot to include something in what was supposed to be wrapped in the gift. She made no effort to fix it. Mine was done so poorly that it was embarrassing. I had to re-do it when I got home. It was surprising because they’ve always done such a beautiful job in the past. I could depend on them for this service. One of the reasons I shop at Mastermind Toys and don’t mind their slightly higher prices is not only the uniqueness of their products, but because they offer this service. Without it I’m not sure how often I’ll shop there. I hope it was a one off but I’m worried about trying again. I don’t always have time to re-do a terrible wrapping job.

Went into the toy store to ask about a toy and everyone who worked there was very rude and had no idea what I was talking about at first. No one wanted to help and they were not friendly at all. One staff member I think her name was Yulia was fantastic and very helpful, she actually listened to what I was looking for and found it got me.

Went an hour after opening on Sunday of of Black Friday weekend and had a very sub par experience with both the staff and the store itself. Despite counting at least 5 staff working, not once did anyone greet us or ask if we needed any assistance. A large number of items all over the store that were meant to be on sale for Black Friday were not marked or had no price tag on them of any kind. This made it really hard to shop and I had to keep searching on the website for prices while also holding my baby in my arms. In addition, brands that were on sale were scattered all over the store which made looking for products really difficult. When I asked a sales associate who was up a tall ladder and busy merchandising where an item was she told me it was out of stock and that the online inventory for Mastermind Toys is mostly incorrect. I went into this store to buy some Christmas gifts and while I did eventually find 2 things, I will definitely not be going back to this store again. I was hoping that this would be a nicer experience than a big box toy store like Toys R Us - but the customer service and overall store was far worse than any of the TRUs I have been to in the city.

Tell me why my little sister had not one but TWO gift cards for this place and they said it expired? No explanation, no refund. I didn’t even know gift cards could expire like HELLO a gift card means prepaid so where tf did the money go? Edit: Thank you to that one employee who told us we can call the number on the back for a refund, without u we woulda walked out the store without knowing