MHU Financial Services Inc.

I have been using this company to do my taxes for the past 8 years, with time they have expanded their operations but the customer service has vanished. In the previous years, it used be that, they will miss your call but follow up with an email or text, in the next few days but this they have surpassed all expectations of mine. I submitted the Tax Documents for my wife & I, on March 7th via email. I was told at the time that I would be contacted by either Hasib or another associate, in the next 1 - 2 weeks. I patiently waited during this time & had a few questions so I called the office line at least 7 times, my phone was not answered even once & i didn't receive a callback as well. I also emailed the general shared email a couple of times but got a response after 7 days (lucky me I guess!) & received a response after happen to be in the area & came into the the office on Sunday, March 23rd. I told the receptionist how my 7 calls at different times of the day, had gone unanswered in the last 16 days. She did not seem to care about it & she told me that it was tax season & they do not have the time to answer phone calls. This was shocking to hear & comprehend to. I then, told her that I have sent the Tax Documents for my wife & I back on March 7th but have not heard back from Hasib or another associate. She made me wait 35 minutes for nothing pathetic reason, after which Hasib called me in his office to say that because I'm having T4 + T4A + T2125, my taxes are not due until June 15th. I agreed with him but told him clearly that I need to file taxes ASAP, due to a family situation back home. He then told me someone other than him will reach out to me in the coming week for sure. I appreciated Hasib's gesture. But who knew that Hasib also bluff me. I did not get any email or a call from anybody until March 29th, at which point I sent another email outlining how long it's been since I submitted my documents & if I don't receive my family tax return for 2024 until March 30th, I would not be doing my taxes with MHU Financial Services. Another 11 days pass-by, i called the office line another 5 times but no answer as expected. I also called Hasib's phone 2 - 3 times but no answer, of course! Today, on April 8th I went into the office again & after waiting 20 minutes to speak to Hasib, tge receptionist told me the good news of "we are trying to find your file". This was the fonal nail in the cofin. I would probably forget all this if they attempted to apologize even once for all the missed calls + broken promises. The email that Hasib sent out in February to inform about the tax changes / updates, had a turn around time of 7 days (even for self-employed taxes). He cannot even keep his own word. I had to come 2 times from Airdrie to NE Calgary on my days off, just to inquire about my file because his staff doesn't loke answering phone calls apparently. This is the worst & the most unprofessional customer service that I have received from any business in Canada & I have been here since 2010. I wish I could even take away the 1 star that I'm giving to them.

We had a really disappointing experience with MHU this year. Last year, we had a good experience, which is why we decided to return. Even though we live in High River and had tax filing offices available there, we specifically traveled to Calgary to file with MHU because of our previous positive experience. Unfortunately, this time, Haseeb Ullah handled our tax filing, and it was a completely different experience. He seemed to be in a hurry, didn’t ask us about any expenses we could claim, and simply input the numbers from our T4s without any effort to maximize our return. We were driving for Uber and had multiple expenses like maintenance and repairs, but he never asked about them. We also moved three times last year, and we weren’t informed that we could claim moving expenses. Only after filing our taxes did we realize this, and when we reached out to ask about it, they wanted to charge an extra $21 just to add the moving expenses. Their communication is also terrible. They never answered our calls and took a whole week to respond to our emails. We initially paid $100 for the service, which felt overpriced for the lack of assistance we received. It’s really disappointing to see how MHU handled our taxes this year. We won’t be returning or recommending them to anyone

Supremely terrible service, and on top of that, pathetic behaviour by the staff—which is completely unacceptable. I filed my taxes through them, and it came back for reevaluation. I went to them, and they asked me to send a file over email. I sent the file five days ago and am still waiting for an acknowledgment. I called—no one answered. I texted—no response. I even went there for a follow-up, only to be told that they are busy. If they can’t properly handle their clients during the busy season, they should either take fewer clients or hire temporary staff. I’m extremely disappointed with both their service and the staff's behaviour. I will not recommend them to anyone.

We went to this location yesterday and my sister and her friend recommended this place for our tax return and we are very impressed and satisfied. MHU Financial services is amazing. We have had many accountants over the years but we do not need to look for once again as these guys are the best especially Hassib who did our tax return. Amazing service and the best accountant! Friendly, detailed oriented, very quick and get the job done and also the best rates around. We will highly recommend MHU to our friends.

Best place to do ur taxes. They are fast, reliable, very affordable and make it so so easy to get your taxes done... My 3rd year with them and would strongly recommend!!!

Went to file taxes on 15th April. Process was really quick and smooth although there were many people. Haseeb was really nice. Took time to make me understand the numbers.

So far amazing experience with MHU Financial. Fair price and the way you send me the summary at the end of my tax return is very clear and easy to understand. Thank you VERY MUCH!