Saddletowne YMCA

Absolutely careless ! Your safety is your own responsibility for their ignorance and unacceptable maintenance practices of their gym equipment. You pay your monthly fees to get hurt and instead of acknowledging the fact, they make you feel you signed the waiver so they aren’t obliged to anything. I am a long time user of this facility and not writing this review lightly. This facility needs to learn to maintain equipment and have some refresher trainings for their OH&S officers. Due to ignored maintenance on the gym equipment (assisted pull up weight machine) - the weight rope broke (same as all gym users I didn’t inspect all internals of the equipment as equipment was in normal service - but rope was originally frayed) while I was on equipment, falling down and eventually hurting myself. I reported (written) it to the on duty manager and staff. They assured, they will investigate immediately and will ensure the maintenance is performed regularly and safety officer will get in touch with me. (Check the picture attached that clearly shows that the rope maintenance was ignored for a long time.) Safety officer contacted me a sweet week after asking I was okay and assuring maintenance will be reinforced. I asked the copy of my complaint and I was informed by the safety officer that YMCA won’t give a copy unless I ask for a copy through my lawyer. She wished me all the best for my well being and left me with nothing., promising she will call again. Couple days after I reported similar maintenance issue on other equipment (sit up bench) - did the same as before - reported to on duty manager and staff. At the time of writing this review, at least 3 equipment are broken and out of service - the one that I fell from, is still waiting to get fixed after almost 2 months. Safety officer contacted again after 2 more weeks for follow up. I reported her the situation of repeat occurrence of unacceptable maintenance practices that she has nothing to say other than "we follow maintenance procedures" and totally ignored to acknowledge the fact that they need to improve the maintenance practices for safety of gym users. I also discussed my doctor’s note and informed that doctor recommended physiotherapy sessions. When I asked if YMCA offers these physio sessions or do the payment to physio office, the OH&S officer of YMCA responded, yeah you signed the waiver to use our facility- we do not pay for the injuries / physio !!! What an unethical response, what an unprofessional management! With this incident, I am totally convinced that YMCA Hefty fees are not worth paying. Even other popular 24x7 gyms in the city takes better ownership when things like this happens and that too at 1/5 of the cost of membership or even less. Please understand I had to take time to write this long review hoping YMCA management cares. I am not posting from an anonymous account to hide my ID !.

My family intended to use the teaching pool for half an hour, but after eleven minutes, we were asked to clear the pool area due to a situation. When the pool reopened, we only had five minutes left before the teaching pool was closed for swimming lessons at 9am. I did not feel we got the full value of our admission, even though the staff suggested the main pool was open for use but it was not a suitable substitute. The main pool is too deep and cold for my two toddlers. When I explained my predicament to one of their customer service representatives, their demeanor was far from professional. Instead of the assistance I anticipated, I encountered mocking undertones when I requested to speak to a manager. This type of interaction is entirely unacceptable and does not reflect the standard of customer service I expect from your establishment.

The YMCA is an incredible place, and I especially want to highlight the front desk staff—they are absolutely amazing! Every time I walk in, I’m greeted with a warm smile and genuine professionalism. It sets such a positive tone for the day. A special shoutout to the front desk supervisor—I believe her name is Anmol. She is truly outstanding! Always ready and willing to help, she greets everyone with a beautiful smile and makes you feel welcomed and valued as a member. Her kindness and leadership shine through. Thank you, YMCA, for creating such a positive, supportive environment. You've helped reduce our stress and added uplifting energy to our daily routine. Keep up the great work!

I recently noticed that a locker instruction notice at the YMCA is written only in Punjabi. While it’s great to see efforts to support Punjabi-speaking members, it’s important to remember that the YMCA is a public facility in Canada, where English and French are the official languages. For the sake of accessibility, inclusiveness, and proper communication, YMCA locker instructions should be provided in both English and French, in addition to any other language if needed. This ensures that all members, regardless of language background, can understand how to use the facilities safely and effectively. I kindly request the YMCA to update the signage to include English and French translations, so that everyone feels equally informed and respected. Thank you for your attention to this important matter.

I have been a member with YMCA Saddletowne for some time now, and it has been a wonderful experience. The programs are well-organized and cater to all ages and interests. The staff are always friendly, supportive, and willing to help, making the environment welcoming and inclusive. The facility is clean, well-maintained, and offers a variety of activities that promote health, wellness, and community engagement. Whether you’re looking for fitness programs, recreational activities, or a great place to connect with others, YMCA Saddletowne is an excellent choice. Highly recommend!

Unfortunately, my experience with the YMCA was extremely disappointing. I was treated in a way that clearly reflected discrimination and bias, simply because of my background or appearance. I expected this organization to be inclusive and respectful to everyone, but what I encountered was the opposite. The racism and unfair treatment were obvious and completely unacceptable—especially in a country like Canada that values diversity and equality. I truly hope the YMCA takes serious steps to review its policies and provide proper training to ensure all individuals are treated with dignity and respec

Something about this place keeps me coming back ‍♂️ I don’t really know how to explain it. I think they’ve just created a respectful, family environment and they’ve worked hard fixing issues that customers may have. They’ve also become a lot cleaner. Of course there is always room for improvement but I believe they’re also aware of that.