Calgary Transit - Customer Service Centre, Bow Parkade Location

I think CALGARY has a good transit system, but there are flaws. My granddaughter was waiting for her bus to go to school and it was probably 25 below. She got on the bus and she was looking for her pass on her telephone, and the bus driver kicked her off the bus. I take the bus every day and I see multiple people pulling up their phones when they get on the bus. Why isn’t it ok for everyone? As another reviewer had stated the homeless get on for free. They can harass people on the bus too, and that’s OK but to kick a child off the bus that had a legitimate pass because she didn’t have it ready on her phone in such cold weather is completely unacceptable. Today I’m waiting for a max yellow bus at the bus stop and it had a yellow sign up saying that the Stop was temporarily closed until April 15. I’m writing this on April 25. I waited at the stop and the bus flew by me shaking his arms at me to go back. So I went back to what used to be the temporary stop and it states it’s a temporary stop only until April 15. So I phoned the city transit and I said is this bus going to go right by me now too. The response was not apologetic, I was told they extended the temporary stop until July. I asked if they intended to change the sign so that people don’t stand at stops where buses don’t come. Why have access to every thing on your phone if they can’t post a stop is closed before you even walk to it? I’m mad at transit today, but I know there are many GREAT drivers out there that would have stopped for a senior waving them down at a bus stop. Amen to them all!

Understaffed, though higlhy efficient! Usually, government establishments are gloomy and slow to process, which this place is not! There are limited booths which are alternatively populated ( atleast everytime I’ve been there) . For some reason, they really love high temperatures, everyone I go to get my bus pass, come out sweating!

April 16 2025 3-3:15pm a bus driver on bus 86 skipped not one but 2 bus stops that children had requested. When he stopped he locked the doors and didn't let anyone leave people missed two bus stops including me which makes me upset and the bus driver ignored everyone's complaints and yelling at him to stop.

Every weekend you guys are giving so hard time to people every weekend your railway tracks do not work you have to do construction people coming from NE have to take buses trains shuttles again back to buses from bow valley why do you not do at night time construction. Taking 3-4 hours from NE to going to work. And you guys taking full fares and giving hard time increasing it every year this is so much harassment.

On Thursday April 10 8:27 PM The 17 Ramsay bus at Earlton Station. Fire the bus driver. He did not wait for passengers and decided to ignore me completely.

Absolute worse transit system in Canada homeless people are allowed on all the buses to sleep on without showing any type of bus pass while everyone else has to pay for one and people are allowed to talk on speaker phone but if my headphones are a little loud then the bus driver gets upset and asks you to turn it down when people are on speaker phone . Why don’t you have security or peace officers on trains or buses especially downtown it’s too dangerous for anyone to be alone downtown especially at night come on transit fix the problems !! Take the money out of the environment fund and fix transit now ! This has been going on for years put security and cops on your trains so people feel safe especially at night downtown and at Marlborough

date: december 5,2024 reason for complain bus 43 going to chinook we are waiting at rundle station and we have a heavy things that we carried and we are very upset coz the bus driver never stop. me and my wife was very very upset and also the other people who wait for the bus. next time please kindly stop coz how if people got wait for a longer time. this driver is no effort and he emmdiately go drive without stop in the proper area.