Hampton Inn & Suites By Hilton Calgary- University Northwest

I stayed one Tuesday night, have stayed here multiple times. It never ceases to amaze me why this Hotel makes the sign in for wifi so drawn out…make it simple folks. Then once I’m on the wifi I streamed the game I wanted to watch the picture on the TV was awful. Old TV. Otherwise the room was fine, the breakfast for Hotel Breakfasts was pretty good. The Lady that was in charge is very diligent with cleaning. Very good job. All in all the price was fine and I had a good sleep. Secure underground parking. Thank you.

Don't forget when booking that there's two Hilton's around the airport! Their staff were courteous, able to help with basic necessities. Their pool was pretty gross though, it needs some repair, cleaning and lighting. Breakfast was alright, make sure you wake up early for the good stuff! Besides the pool, the place is clean.

My recent experience at Hampton Inn & Suites NW Calgary was the worst I’ve ever had at any hotel — and I’ve traveled extensively.||||I had a confirmed reservation through Expedia, clearly marked "Pay at Property." However, upon arrival, I was shocked to be told by Jamie at the front desk that my reservation had been canceled by the hotel due to a "payment issue." This was both confusing and frustrating because:||||1. No attempt was made to contact me. There was no email, no message, no phone call to notify me about any payment issue.||||2. My credit card is fully active and has ample credit available. No explanation was given for why the charge failed, or even why they attempted to charge me before check-in in the first place — especially when my booking was supposed to be paid on arrival.||||3. When I asked to honor the original booking rate, I was flatly refused. Instead, I was told to make a new reservation at a higher price. Jamie’s response? "It’s not my problem — take it up with Expedia." I asked to speak to a duty manager, but he said they were at home and "unreachable." His tone became increasingly hostile, and eventually, he told my family and me to leave the premises and threatened to call the police.||||My wife and child were shaken, and we were left in a completely unfamiliar city, without accommodation or support. The emotional toll was significant, made worse by the sheer indifference and rudeness shown during a moment of vulnerability.||||Most concerning is that this appears to be a recurring issue. A review of public comments on Google and other platforms reveals multiple similar complaints from past guests—specifically involving the same staff member and similar conduct. This indicates a pattern of poor service and mistreatment that hotel management has repeatedly failed to address.||||This experience has seriously damaged my trust in both the Hilton brand and the travel booking process. We will never return to this property and strongly advise other travelers to think twice before booking here.

Unacceptable Emergency Response – Unsafe for Seniors We recently stayed at Hampton Inn & Suites while traveling with my elderly father-in-law, who had his own room. On Monday morning, he slipped on the tile bathroom floor, fell hard, hit his head on a sharp metal tile border, and injured his shoulder so badly he couldn’t get up. He was locked inside his room and couldn’t reach the door. We heard him calling for help and rushed to assist, but he had deadbolted the door. We immediately contacted the front desk and explained the situation. The staff member came up with a key that didn’t work. He then left to try other keys—which also didn’t work—and eventually said, "I’m not sure how I’ll get in there," before disappearing back downstairs. It took 37 minutes before we were able to talk my father-in-law through the pain and confusion so he could crawl to the door and unlock it himself. During this time, the front desk attendant admitted he was waiting for the computer system to reboot and came out of the back carrying a space heater when I went down again to press for help. This response time is absolutely unacceptable. Had his injuries been more severe—or had he lost consciousness—this delay could have had devastating consequences. Fortunately, he escaped with only bruised ribs, a painful shoulder, and a cut to the head. When the manager finally got involved, the only compensation offered was one free night out of his three-night stay and a shrug: "There’s not much more we could’ve done." That’s simply not good enough. Hampton Inn & Suites failed a basic safety standard: being able to access a guest’s room in an emergency. If you’re traveling with seniors or anyone who may be vulnerable, I strongly advise you to think twice before staying here.

Spring 2025- The hotel has been under renovations for several months and does not seem to be progressing. Room are good. Breakfast was also good. Pool closed but they have arrangements with neighbour hotel.

We stayed at this hotel during the Jeff Arcuri show at the Grey Eagle Casino. It was relatively easy to get to from the show. There is a little bit of construction being done on the outside of the building but it was not disruptive at all. The staff are very pleasant to deal with and the housekeeper on our floor was very friendly. We used the breakfast that was available and quite enjoyed it. There is a good selection and everything was fresh. The beds are comfortable and the rooms are clean. I like the mobile check in feature with Hilton as well. We didn't use the underground parking because we had a truck so we weren't too sure how much room there would be. There's a few parking stalls just outside the main doors. ||Overall this was a great stay and we would stay again.

This is the worst Hampton Inn that we have ever stayed at. We trusted TripAdvisor reviews, 4.3 overall and hence booked this hotel. Surprisingly, the actual product did not match the reviews. We cut our stay from 5 to 3 days and filed a complaint with the Hilton corporate office. In order to avoid others going through the same fate, we decided to write a review.||The hotel is under renovation with tapes or construction materials covering most of the exterior of the hotel. There was an overwhelming musty smell as one entered the lobby. The furniture overall was tired and needed replacement, especially the sofas and chairs. The ice machine was old and there was questionable buildup at the base of the ice machine. The cleaning staff did try their best to keep the rooms clean, but how much could one do with paper thin towels and sheets?||To be fair, the hotel operator and Hilton both responded to our concerns. Hopefully the issues will be rectified in due time. In the meantime, the hotel should at least indicate that it is under renovation on the website so customers can make an informed decision.