Calgary Cycle - Southwood

I had a fantastic experience getting the rear brake cable on my bike replaced. From start to finish, the service was fast, efficient, and far more affordable than I expected. I was honestly prepared for a bit of a hassle or a high bill, but they handled everything expeditiously and professionally. Within no time, my bike was ready to ride again, and the brake is now working flawlessly. It’s rare to find such quick turnaround paired with great value. I really appreciate the honesty and skill involved, and I’ll definitely be coming back for any future bike maintenance. Highly recommended!

After repeatedly returning to another bike repair shop to have a reoccurring issue fixed, I decided to take my bike to CC - Southwood where Jason explained the process before they fixed my bike as well as explaining all the repairs on pick up the very next day all for an extremely fair price. Jason, CC Southwood and their mechanics have certainly earned my business in the future and I highly recommend taking any of your repairs there.

Great experience. Went to a couple bike shops for a quote on a repair, these guys were the best price wise. They also explained it well and were in contact with me for updates or questions before proceeding with the repairs. Nice open and honest with great price. Definitely recommend!

Excellent service and expertise with a quick turnaround time, especially given we are in the heart of the mountain biking season! Their brake wizard got mine back in action after my brake bleed attempt left me with a perplexing scenario. Many thanks CCS!

My son’s bike got a flat tire and we went to the shop to fix it. All the staffs are pretty much nice and also professional. They have different options to solve the problem and they also did very quick. At the meantime, they have nice new bikes display. They guess should also have good sales service as well.

I have been a long time customer here so it’s disappointing to write a bad review. I brought my 2023 mountain bike this year in for a double black tune up while they had a promotion. As soon as I got the bike back from the service, I noticed that my pedals were still squeaking and my shifting was adequate at best. I brought my bike back in to address the pedal issue, for which the pedals were taken off and greased around the edges without actually taking apart the pedals. On a ride that night, my pedals completely ceased due to a lack of grease. So the next day, I bring my bike in where they rebuild the pedals but charge me for labour on top this. About a week later, my suspension bearings are creaking, my shifting is now almost completely useless, and my dropper post is taking 5 seconds to reach its peak. This is all with under 20 hours of riding my bike. The head mechanic looks at my bike and deduces the following: my chain is at 75% ware and they don’t want to touch my derailleur or hanger because it’s complicated. My dropper post could’ve been greased better but raceface droppers are hard to service so I need a new one. My suspension bearings barely had any grease on them and minimal dirt. While I appreciate them looking at my bike for free, I still feel ripped off and annoyed that I spent $500 to tune up a bike just to keep reappearing over and over for problems that maybe would’ve been solved the first time if I sent my bike to a more thorough shop. I also did not have a budget when it comes to replacing and ordering components that are needed, so it’s frustrating when I need a new dropper and new chain and new hanger but they choose to just not to address it out of laziness? Sad to have to change bike shops after all these years but I feel disrespected and not appreciated despite 10+ years of loyalty.

Bought my Santa Cruz at CC last year so just had it in for a pre-season tune at the new Elbow Dr location and the staff were very friendly and efficient. Back riding in under two days.