Budget Car & Truck Rental Calgary International Airport

We had a very disappointing experience with the customer service representative named Bastian at the Calgary International Airport rental counter on July 16, 2025. Upon arrival, Bastian tried to pressure us into purchasing an additional insurance plan at $45 CAD per day, despite the fact that we had already arranged insurance through a third-party provider. He claimed our existing insurance was invalid and tried to intimidate us into buying the extra coverage. When we expressed our concerns and asked him to be honest, his attitude became dismissive and unfriendly. We stepped away briefly to reconsider based on our budget, and when we returned to proceed with the rental, he told us that only a truck was now available and that no small vehicles remained—despite small cars being available minutes before. This felt like a punitive response to our refusal to buy the insurance. We ended up canceling our reservation due to the higher fuel cost of the truck and the overall poor service. We left feeling disappointed, frustrated, and disrespected. Fortunately, we walked over to Thrifty next door, where we were welcomed with excellent service and professionalism. The staff there treated us with respect and provided a great car at a fair price—exactly how a rental experience should be. I do not recommend this location based on our experience. I hope the company reviews this incident seriously and improves their customer service standards.

Caution! They'll add additional charges to your bill at the end. Make sure you check and collect all the proof and paperwork throughout your trip. I rented a car, The car was great and in perfect condition. Upon return, I made sure with the agent that fuel levels are full, there's no damages to vehicle. I took agents employee number just to be safe. I had all the receipts of refueling from my trip. After couple of days, $30 charge in the name of fuel was added to my bill even when I returned the vehicle in full. When I reached out to customer support, they said after refueling, you might have driven and lost fuel. I refueled from a gas station 3km away from airport, they charged me 200km worth of fuel. Good thing I had all the receipts, proof, gas slips, pictures of car and odometer before and after trip. I had to raise a complaint and after that they apologized and refunded me money.

My friend and I rented s vehicle from Budget Cars in Calgary during our trip to Alberta last May 1 - 6, 2025. I must say, the service exceeds all expectations. From the moment we arrived, Victor - the staff that assist us - was professional, welcoming and incredibly helpful. The car itself was well-maintained. It was a really nice experience driving it making the trip more enjoyable. Returning the car was just as easy as picking it up, fast, friendly and efficient. I will definitely be renting from them again and highly recommend them.

My Budget car rental went easy at Calgary airport. Mercy was the one that check me in and upgraded my car to a nice Genesis sedan. She was helpful, knowledgeable and was great. I would go through them again. Thank you!

I had the pleasure of engaging with Simer at Budget Car Rental at the Calgary airport, and the experience was outstanding. Simer was incredibly helpful, efficient, and made the entire rental process smooth and easy. As someone who rents vehicles often, I can tell you I found her can-do attitude very refreshing. She was knowledgeable about the vehicles and made sure I got exactly what I needed. The Volvo X90 I rented was exceptional. It was incredibly comfortable, smooth to drive, and had all the features I could have asked for. The vehicle felt luxurious while being practical for all types of driving. From the spacious interior to the advanced tech features, it made my time on the road a true pleasure. Highly recommend both Simer’s excellent service and the Volvo for anyone looking for a reliable and comfortable ride in Calgary.

Very pleased with Budget @ YYC. We were happy with the car we received (a brand new Nissan Rogue). We booked the car rental through Costco Travel and got a decent price a few months ahead of time. The Budget counter was easy to find. Amelie helped up out and she was very friendly and pleasant. She offered us a free upgrade and was able to seamlessly adjust the booking to reflect our new travel itinerary. The return process was also very easy and quick.

Amélie was a delight. Definitely a ray of sunshine early on on a Monday morning. We picked up the Car Monday June 16th @ 7am. Our check in was quick, she laid out all of our options for us, so that we would be well informed on our decision. She helped us with changes to our reservation. Just flawless customer service. We hope to see you again for future care rental reservations. The car we got was great, 2024 Malibu, very well equipped, and very clean inside and out. The only flaw was the crack in the windshield, which makes me question the legitimacy of the Glass protection insurance... Other than that, no complaints here. 10/10 would recommend this Budget location for your rental car needs.