Customer Reviews
★★★★★
Routes Car Rental has a rating of 4.2
out of 5 based on over 9368
reviews on Google
I visited Calgary from Ontario for the Stampede and rented a car through Expedia. The pickup was confusing no address provided, and staff couldn’t give proper directions. Waited over 20 minutes for the shuttle. The car was in rough shape with visible damage and a dirty interior. No walkaround was done, and later I was wrongly accused of new damage. Drop-off instructions were unclear, and no one returned my calls. Very unprofessional experience overall.
Mandy Bairos (☆ 1/5)
Vivek is very helpful and friendly. Was able to get set me up quick with a great rental option. He offered me something better then I expected! Highly recommend here good prices and attentive staff. Fast shuttle from airport. Returned on time no problems! Cheska was super awesome! Told me about what other vehicles are on hand at a later date. This was the BEST car rental service I have had and have had a lot! Will be back FOR SURE!!!! Thank You guys! 🙂
J Deveroe (☆ 5/5)
I had an incredible experience renting from Routes. Everything went super smooth and aside from a short wait during a busy period there were no hold ups! Catching the shuttle was super easy even with 4 pieces of luggage. Jonjie was super helpful and cheerful upon my arrival at Routes and Carol was very quick processing my return. The vehicle I had was perfect for my needs and made my trip better. Thanks everyone for making my trip super easy!
Christopher George Morley Savage (☆ 5/5)
Great coffee while we waited, Gurleem was very helpful & accommodating in getting us the car we wanted! She explained everything we needed very well so we were all set for our trip! Great service all around.
- Jeep gals (Chelsea, Maya, Jess)
Jessica Doyle (☆ 5/5)
Aman was absolutely wonderful! She went above and beyond to assist us and made sure we felt comfortable every step of the way. Her patience and kindness didn’t go unnoticed — even with all our questions, she stayed calm, cheerful, and super helpful. It’s clear she really cares about her work and the people she’s helping. Thank you, Aman, for making our experience so smooth and pleasant!
Le Na (☆ 5/5)
Very bad experience, won’t recommend, they gave me car which was not cleaned before handing over to me. They mentioned it was unlimited mileage as long as it’s with the province but after submission of car back they charged me. After literally calling them for 3 days for a clarification for the extra charge on my credit card each agent gave different answers, they themselves didn’t know why they charged me extra. When I asked to speak with a manager or supervisor, they didn’t take the call. They didn’t refund me my extra charge nor did they give me an explanation why I was charged. Feels like a big scammer service. They had access to my card so they took advantage of that. Don’t recommend their service and be careful before sharing your banking cards with them
Abdur Razzak Ebrahim (☆ 1/5)
On the app, it says we booked a midsized car but it is actually a compact sedan. The car was unwashed and dirty. The gas tank was only half way full not as described to be a full to full. The mileage was also not reset and the local residents could be charged $0.20/km if we exceed 200km a day. It adds worries for the whole entire rental period.
Yi Qun Mary Wang (☆ 1/5)
Address
Routes Car Rental is located at 588 Aero Dr NE, Calgary, AB T2E 7Y4, Canada
Phone
The phone number of Routes Car Rental is +1 403-398-3930
Business Hours
Monday: 07:00–23:00
Tuesday: 07:00–23:00
Wednesday: 07:00–23:00
Thursday: 07:00–23:00
Friday: 07:00–23:00
Saturday: 08:00–20:00
Sunday: 08:00–20:00
