Trico LivingWell

There was only one choice when I was looking for a place for seniors in my life, and it was Trico Living Well. The entire team welcomed us with open arms, and continue to support my relatives with assisted living. The food is fantastic, and the choice of meals throughout the day is impressive. Once the staff got to know my family, their specific needs with respect to dietary requirements, low salt, low sugar etc. is automatically known. Every day there is an exercise class or two, and the events are varied. From live music, to movies on the big screen in the theater, to art classes, health and wellness, a puzzling area, and lots of places to sit down and relax and simply chat. The people at the front desk are welcoming, with big smiles. The nursing team is supportive and communicate regularly. The atmosphere is big, wide, and open. It feels like an elegant hotel, but with the personal touches of the staff that is very caring. Did I mention the food was great?! I often stop by there on purpose just to have lunch! And the wine selection is equally impressive. "I could get used to this!" said my dad!

What an incredible community, run by a passionate, empathetic and kind-hearted team. The building and location itself is absolutely beautiful, with warm and inviting open-spaces and wonderfully diverse programming. I work specifically with the dementia community and it is incredible to see the support that Trico LivingWell has provided, not only by creating a wonderful community for those living with dementia, but also presenting the Alzheimer Calgary Walk & Run as the main sponsor. They truly invest into the community where it makes a real impact, and host additional fundraisers to help make an even bigger difference. I have loved meeting each of them, Brandi, Kate, and the whole team - the food is incredible and curated for the residents, and they truly take care of every detail. I would highly recommend Trico LivingWell and it's such a joy to work and interact with them!

We are a specialty transition service business operating in Calgary. We assist seniors who are leaving their homes and moving into assisted or independent living. We have been working with Trico Living Well for quite some time. It's always a pleasure to work with Trico and the amazing and compassionate staff, like Brandi, who make the residence such a wonderful place to live! It's been an absolute pleasure helping their residents move in. Every client is truly happy and delighted to be there!!

The staff is professional, patient and helpful! The facilities are new, bright and state of the art with the ambience of a boutique hotel! The common areas and activities provide for stimulating community and the residents are friendly and welcoming. Anyone considering becoming a resident or helping move a loved one to this beautiful location can do so with confidence and peace of mind. Thank you to the Team for helping my mom feel so at home. Cheers, Jeff

There are significant differences between the different facilities across Calgary and this review is not about the distinguishing features of Trico Living Well (that would be much too long of a review). My mother ultimately chose Trico (and I agreed with that choice). My mother toured the Trico LivingWell facility twice over 10 months, then tried it out on a "Staycation" basis and is now a resident in her own suite. So far, my mother’s experience with Trico has been very good. One of the key factors in choosing to live in such a facility is the people who work there. Brandi Young (leasing consultant) was the point of contact for both tours (in January and fall 2024) – great tour guide. Brandi seemed full of patience. Even given the repetition of having to give 100s of tours and sit down meetings with people interested in the facility, Brandi’s approach was filled with patience and she seemed unphased by having to answer the same questions over and over. Brandi has also been a focal point of contact for questions and concerns after the move in and has been invaluable in navigating the facility. This was somewhat surprising to me - because I assumed that once the leasing process was done, my Mother would be passed on to a different employee at Trico as her "go to" person for ongoing questions and concerns. I can see now that having a consistent point of contact like Brandi (from the initial tours, leasing process and then as a tenant) makes things easier for tenants. If Brandi ever moves on to other opportunities in the future, I think that will be a big disappointment for residents at Trico. Many other people work at Trico. I have had limited (or no) contact with most of them but my mother tells me about them. Whenever I visit, the receptionists have been helpful with parking. The onboarding process with Trico’s RN and LPN was thorough (but a little tiring for my mother given how long going through all of the necessary questions take). The health staff have been responsive when my mother has had a few issues requiring her to call them. My mother also appreciates that Trico has arranged for local GPs to provide "on site" doctor appointments for residents. My mother has been very complimentary of the staff who clean her suite weekly. My mother also appreciates the people working in the art activity programs. My mother has says ALL of the staff are good at learning the names of the residents (pretty impressive given that there are 200+ residents). Probably, the most important service for most of the Trico residents is the meal service. My mother knows the servers who staff the shifts and is pleased with the efforts they make. On balance, I would say that my mother has been O.K. with the meal services at Trico. As expected, individual menu items get a mix of good and bad reviews. My mother does complain about some dishes being served too cold and hears that some facilities address this by placing plates under covers to keep them warm until actually placed on the table. She enjoys the daily soup offerings but does complain that soup isn’t always served first. Staffing problems (i.e. employee absences which every employer has to contend with) sometimes cause service to get slow – but it sounds like those problems are not frequent. My understanding is that Trico has a wider range of dining room hours over which meals are offered (i.e. not set meal sittings or narrow time bands like some other facilities). This is a selling point but might have some tradeoffs – like slower service if too many residents show up at the same time and overwhelm the available dining staff. So maybe some room for improvement? Trico could improve is their monthly billing documents. I have a university accounting degree and I find it difficult to navigate all of the offsetting debit and credit entries that are put into different parts of the bill. My mother has relayed that she has heard other residents also complain about this. That’s it… overall (even with some criticisms) – 5 stars.

My experience at Trico Livingwell has been wonderful. Brandie and the team provide exceptional service. The team has worked with me to ensure that all my needs have been met for my Dad. I couldn't be happier. I always feel supported and valued. The team’s professionalism and positive attitude make every step of this journey enjoyable. I highly recommend their services to anyone looking for a dedicated team that truly cares about their clients!

I moved into assisted living at Trico after exploring other options in July. The move went incredibly well with movers recommended by Trico. The new building is great and it represents good value. The dining experience is excellent. 3 meals with choice as to when to eat, what to eat, and where you wish to sit. The Trico team is very knowledgeable, professional and foster a caring community. Brandi, the sales manager, was attentive to understanding my needs. Trico Living Well is home.