VCA Canada Western Veterinary Specialist and Emergency Centre

My girl Indie came here for several years to see the Cardiology Team, Dr. Kong and Cardiology Tech Mackenzie are so amazing! I always felt so supported and comforted regarding Indies heart health and how her condition was progressing. Dr. Kong always explained everything to me fully, answering all of my questions, even showing me the echocardiogram and explaining what she was seeing, along with Indies options for treatments and medications. If I ever needed help or advice between appointments, they were always there for me! A few months ago, I had an emergency with Indie and brought her in through the ER department. Dr. Belyk took care of Indie that day and I am so grateful for her. The whole team did absolutely everything they could to try and save my girl. They kept me updated the whole they worked on her, but unfortunately she passed even with all of their life saving efforts. The whole staff were so considerate, patient, understanding, and went above and beyond with their care for Indie and my whole family during this time. We never felt rushed or pressured in any way. They gave us as much time and space to say our goodbyes to my girl in a quiet, comfortable and peaceful room. Along with Dr. Belyk, the Vet Techs and Receptionists including Savannah, Sierra, and Lucas were all so kind and compassionate. Thank you so much to the entire team at Western for the amazing care you provided both myself and my girl Indie over the years.

My dog got surgery here last week and everything went smoothly. The staff are all really great, and I wanted to give a shout out to the client care coordinator, Amber, who always emails or calls back right away for any questions and concerns I have about the surgery. She’s been so lovely, patient, and knowledgeable and has made the whole process much less stressful. Thank you Amber and the whole team at VCA Western ✨

Our cat experienced a serious reaction to anesthesia during a routine dental procedure, which resulted in fluid building up in her lungs. From the very beginning, the staff acted quickly and proactively with every decision, while also showing kindness to both her and us. We needed to transport her to the facility via ambulance, and the team took every precaution to ensure her safety. Dr Patterson kept us informed of her evolution and explained carefully the diagnosis and steps to follow. After three days in the ICU in an oxygen chamber, our cat was finally able to come home. We are forever grateful for the patience and care the team provided her, including their effort to pronounce her name correctly.

I bought my dog here because our normal vet was booked and there was no appt available. My vet suggested i bring her here for emergency care, i was super frantic and emotional and the staff was super friendly and they took my dog in right away while i filled out the paperwork. They gave her an of pain meds and examined her. We got the diagnosis and went home with more pain med and aftercare. I'm so happy that it helped with the pain of my dog. There was lots of parking and this place was easy to get to. Thanks to the kind staff.

I took my 3 month old cockapoo here tonight after a long exhausting week. He got into some garbage that could’ve been lethal to his little body and gastrointestinal tract. I called prior and told the very kind lady, Miranda, on the phone about my situation. She placed me on hold and spoke to a vet. When she came back to the phone she gave me my options. After a short deliberation I decided to come in as I was quite worried. She greeted me and my baby with such kindness and hospitality. I was unsure of the process as it was my first time at a vet. My puppy got into very quickly and it was less than an hour wait before they brought me into the exam room. Catherine was so amazing!!! She was very informative and didn’t just tell me things to gauge me with costs. She gave me her honest opinion and made me feel like I didn’t have to spend extortion amounts of money. We decided to try and induce vomiting on him as a first step and the garbage came out. She came back into the exam room after doing so and we were both jumping for joy. I can’t say enough sweet words about my first time experience and the amazing staff that helped me. Thank you for saving my puppy and helping me have a sense of calm after a long day! 5 stars, they’re so amazing here. ❤️

We had an amazing experience at this clinic. Our senior dog experienced a medical emergency. They got him in quickly and got his symptoms managed. He stayed over night and while he did look like he missed us when we picked him up, he was stable and continued to get better under the regiment prescribed by the vet. The doctors and the vet techs were incredibly kind, empathetic and I could tell they treated our boy very well. The front desk staff were terrific, and we felt comforted and supported through every step of this emergency.

Evelyn passed yesterday - at home surrounded by those she loves and who will forever love her. That was only possible because of the dedication of the amazing veterinary staff at Western. Dr Williams provided us with the best care. She not only clearly has amazing expertise, she also cares deeply for her patients, human and pet. The entire oncology team clearly loved Evelyn and provided me with compassion at every turn. The emergency team also provided us with amazing care. I will forever recommend Western both for specialist care and emergency services. Thank you!