Calgary Language Assessment & Referral Centre (CLARC) - Formerly ILVARC

One of the most beautiful buildings and has a beautiful location. I took the English exam and was expecting to get the second level because I did not have much confidence in myself, but I met one of the ladies there and she was very friendly and classy in a wonderful way. She made me gain confidence in myself, and believe me, I didn't know where my self-confidence came from She started asking me and I answered her and in the end I was shocked that my level of English was very good. Speaking, listening, reading and writing were all at levels 4 and 5. When I finished and left the building, I felt like the happiest person in my life (I extend my sincere thanks to the staff working there and appreciate their kindness and thank you for instilling my self-confidence).❤️

I made the mistake of arriving at 4:10 in the afternoon, they work until 4:30. I wanted to make 3 appointments to obtain our level of English. We are newcomers with PR and the receptionist told us that we have to fill out some questions and that we could do it. there, I had doubts and when I asked her I didn't know what to say and I felt his eagerness to finish because they were almost closing, so I asked her if there was someone who spoke Spanish, she said "yes" but the person was not in the office then he told me that there was another person but the receptionist told me She leave at 4:30 and she have to close, but I wanted to speak with the person in Spanish, since I drove for more than 20 minutes and I didn't have another day off, but the receptionist just wanted to leave but her English and my English did not allow me to understand the doubt that I had. I told her that I would wait for the person speak Spanish and she asked me to calm down and I told her I am calm, she repeated to me again that she finished at 4:30 and it was 4:20. Finally the person who spoke Spanish arrived and answered all my doubts (she is from Venezuela) very professional and attentive. The receptionist went back to the office and told her that until what time would she be attending us? We finished at 4:39 and the receptionist asked me to write down the names of my family in a post note for what? I don't know. But the lack of empathy and the way she us was dismissive and she just wanted us to leave. I hope that these places for IMMIGRANTS understand that people deserve to be treated with empathy and respect even if you arrive at 4 pm or 10 am. I understand that they close at 4:30 and that it took 9 more minutes of her time, but the receptionist was so desperate for us to leave that I felt harassed for not asking more and for me to leave quickly. I hope that leaving my family's names and mine to the receptionist on the paper will not cause she to delay behind our English test. CUSTOMER SERVICE SHOULD BE WITH EMPATHY AND RESPECT IT DOESN'T MATTER IF YOU DO NOT SPEAK THE SAME LANGUAGE. I know it took 9 minutes more than the receptionist's time, so I can understand your annoyance, for which I apologize, but if there is something I should highlight, it is The excellent attention that the girl who attended me gave me, she is from Venezuela, was very professional and attentive, I did not see her name.

Thank you so much to the staff at the center for their work. Very pleasant atmosphere, friendly people. I am especially grateful to the administrator Hanna for her answers to questions, kindness and smile. I highly recommend it

Thanks a lot to CLARC team for best service and advices. They were very helpful and patient. We passed our English test there, everything was very quickly and professional. Very glad to meet so nice people there in Calgary)

We are very grateful to this team for the excellent work. The staff are always courteous, friendly and professional. Special thanks to the employee Elena Sidorova. She accompanied my mother's application form, helped with the search for a suitable school, and is just a kind person. I wish success to all your team in their work plans.

A beautiful and distinctive building ,I took my English test here. The staff are very respectful and helpful. The receptionist who speaks three languages ​​helped me. He was very respectful and helpful and helped me. I get appointments for my whole family. Thank you to the staff.

I thank Anna for helping me sign up for an English test and quickly choose a free term, for easy communication and help Especially thanks to Jason Zhang for the test, for the clarity and professionalism, for the ease of communication and the ability to support the student and tell you how best to proceed, offered studies, courses and how best to do and start learning English, thanks to your company and your employees))