Auburn Heights Retirement Residence

We moved our mother into the memory care wing in early April. It is challenging to find available facilities and appropriate care these days. Auburn and their staff have exceeded expectations consistently. The care, kindness, mindfulness and communication is top notch. It is a relief to know our mom is getting so well looked after and is in the right place as she declines.

As the daughter of my elderly mom at Auburn Heights, I have found the personnel helping my mom to be caring and competent. Any conversations with the Lifestyles Director and/or the Executive Director regarding my mom's fluctuating care, are always met with flexibility to suit the specific needs of my mom. There are plenty of activities, live music and special events; something for everyone's tastes.

I love the Blossom Program at Auburn Heights. Denise and her staff are extremely kind and compassionate for residents with Dementia. They put a lot of thought and preparation into the programs and the residents who partake in the Blossom Program find them fun and engaging absolutely. They use the facilities wisely & creatively as well as take the residents out for country drives and outings. I would highly recommend the blossom program to any residents of Auburn Heights who want that little bit of extra engaging & community in their day. They are a WONDERFUL group of residents who all get along so well and enrich each other’s lives on a daily basis.

I would recommend. My father is enjoying himself as a resident. The staff is like family. There is so much good I can say. Top rate!

Both of my parents lived their final years and days at Auburn. It was their home where they aged in place. The friendly staff and compassionate caregivers were their friends and family. Thanks for all you’ve done, you went above and beyond!

Declining quality and service all around. Given the price Auburn Heights charges and what is advertised and promised we hoped this would be a comfortable retirement home for my parents. Instead, the food options often feature pre-packaged/prepared breaded cheap cuts or deli type meats rather than nutritious meals cooked from whole ingredients. The staff, although friendly are spread thin. Suite housekeeping is not as advertised, hit-and-miss. Overall, the residence halls and shared spaces are looking tired, worn and unevenly maintained. When deficiencies are repeatedly brought to the attention of management there are many excuses and justifications, ranging from "oh the vacuum cleaner broke" to "it’s hard to get good staff", NONE of which is a paying customer’s concern. After a year here and seeing no overall improvement I am actively seeking an alternate living arrangement for my parent and I feel very badly for people who do not have someone to advocate for them.

My parents moved into Auburn Heights in the November of 2016. My father passed in the fall 2018 and my mom remains a resident there. I can't say enough about this wonderful place. The staff are all extremely friendly and truly enjoy the residents and working there. They have a smile for everyone. They know the residents and their families well and go out of their way to help when help is needed. There are lots of activities and social events for the residents to participate in if they choose to. I can't get ahold of my mom by phone as she is never in her room! The food is great and they are diligent in taking care of the facility and the grounds. It is a clean, cheery and bright! They handled the pandemic with great caution and were very creative in keeping some activities going without compromising safety. My mom is beyond happy at Auburn Heights. It is her community. I would highly recommend it!