Happy Bays Car Wash & Detail Centre

Truly, so disappointed in my gold detail package today. Happy bays was recommended to me by my daughter so I went a year ago and they did a PERFECT job. Literally, every crack and crevice was cleaned. I have also recommended them to many people. Today when I picked up my vehicle and paid the $313.00 I assumed I would be as impressed as my previous time. But I wasn’t. Such little care and attention was taken that the cup holder hadn’t been cleaned out. Specks of a splashed food remnant on the passenger seat. Dirty interior ledges where the door shuts, water drips all over the outside of the car. And a missing magnetic phone holder that was attached to my left vent. It looked like a good at home cleaning that I could have done. But you guys… that cost me $300 plus. Which was $20 higher than I was quoted when I booked the appointment by the way. I will say that Katherine, who works at the front was very accommodating. She appeared to be the only one who genuinely cared and sought to remedy the situation by offering for me to return for a touch up appointment As well as offering to order a new phone holder. She was kind and attentive and a rarity in customer service. I have no desire to drive all the way across town and arrange a ride again and go back after a 10hr workday. I’m not after compensation. I’m hoping to remind the owners of this establishment that we are all out here working hard for our money. So that we can then give you our business to support you. It is deeply disappointing to feel like I’ve wasted my money…more disappointing that I’ve referred you to friends and co workers. Consistency is the key to success and you’ve missed the mark.

Really great, price right in line with the market but loved the quality, before and after was crazy, took care of an ugly scratch with a spot polish and also handled a bunch of sap that would not budge for the last year. Can't believe they did everything in a day. The engine clean pictures attach were part of the gold package

Very disappointing experience. The vacuum card reader takes forever to work, and the fees are expensive — I had to pay twice just to properly clean a full-size SUV. The blow dry air stops too early, only reaching about 2/3 of the vehicle length, leaving the 1/3 back completely wet and dripping. The so-called Ultimate Wash doesn’t feel "ultimate" at all. Since it’s a touch-less wash, the dead bugs on the front bumper were barely removed, and about 30% of the bugs on the windshield were still there after the wash. Overall, the price doesn’t match the quality. Service feels incomplete, equipment isn’t effective, and the results are poor. Not recommended.

I recently got my car detailed from this place and they did such an amazing job! I don’t even recognize my car . One thing is they do change extra for pet hair that I didn’t see mentioned online ( could have been small Print I missed) but they were able to basically get it all out of my car !! I had a lot so was not expecting that. Would definitely recommend this place for detailing and will come back

I have gone to Happy Bays multiple times to use the self-serve car wash bays. I have never had any issues and I have always been extremely satisfied. Recently, I had my vehicle detailed by the staff, and I could not be happier with the result and service. Everyone was extremely helpful and they even over delivered by having the car ready earlier than anticipated. I cannot get over the freshly cleaned smell! Every detail was looked after and my car looks brand new again. Huge thanks to the entire team!

I had a great experience here — the car wash itself was excellent, with strong soap pressure and a foam cannon that really covered my car for a deep clean, and the inside service was just as impressive thanks to Kenyah and Kaitlyn who were super friendly, welcoming, and made the whole visit feel easy and enjoyable; by the time I left, my car looked amazing and I felt genuinely taken care of, so I’d highly recommend this place

One bay today had a few guys working on their car with all their tools. The other bay had a guy taking all kinds of time detailing his car. The gal ahead of me decided to buff her car in the bay while I waited. I asked her to take the buffing outside, but she didn't. The overhead doors do not open automatically, and people leave when they're done and don't open the door to let the person waiting know that the bay is available. There are better places to go.