Scotiabank Theatre Chinook

Imaxed

There are two people working the concession on the North side of the public area and six empty cash positions. The lineup is unreal. Perhaps Cineplex could contribute to lowering the youth unemployment statistics. Considering the cost of snacks, the return is probably $1 spent for every $50 in revenue.

It was a Monday, and no one was really around. It was pretty quiet, the line up was fast. We saw The Karate Kid. It was a good movie! Popcorn was great. They have a mini popcorn deal, but it's more expensive than just a small popcorn. They didn't have recliners at this theater or any V.I.P. seating.

This at one time was a great cinema. Today, they do not open their gates until minutes before the first show. AC does not tune on until the advertising begins on screen. No food outlets are open to get food before the movie. Only popcorn, which isn't exactly food. Since this cinema opened many years ago, it is continuing to decend in quality and comfort. I will be considering home cinema going forward. 10 minutes before the start time, and it's warm in here.

It is disappointing that there isn’t a protocol for when there is technical difficulties during a screening. Today, an entire audience paid $21 to see the new Marvel film. Part way through the movie, the video disappeared (sound still running). A patron left the theatre to tell someone that something was wrong. After what felt like 10 minutes, the movie came back on. The film was not backed up so that the audience could see the important scenes that were missed. The audience was not offered anything to compensate for missing the thing they had paid for. If we went to a restaurant, and a sandwich was supposed to come with fries, it seems fair that the patron should receive either fries or something in lieu of missing fries. So then I tried to call the theatre. There was no at to speak to a real person. No "Contact Us" on the website. No recourse. Ne real human affiliated with the cinema seemed to care about the overall experience of the customers they serve. So that will be the reason that we don’t attend this theatre again. And still, no one is likely to care. It was a wonderful reminder of why care is more important than skill or education. Please put together a policy, and ensure the staff know what to do. Perhaps there *is* a policy, but no one enacted the policy today. So an entire audience just left feeling disappointed at missing the film they wanted to see.

The place was dirty, concession lines were painfully slow. The sound and screen were fine. We had a couple distrubances during our movie which should have been handled by a staff member, but once the film started no one ever came back to check in so we ended up with some Karen yelling at people throughout the movie.

I went here to see Dune 2 in iMax, there theatre was nice and the chairs were comfortable enough! But I don’t think I would return, I would much rather go to one of the other theatres with really comfortable seating like the reclining two-seater couches. But if you prefer iMax the sound and size of the screen was awesome here! I wasn’t too happy with their menu, and options for drinks. There is only like 5 options for bottled drinks here, not a good variety. Unfortunately when I went, the 3 vending machines with other bottled beverages was shut down, so not great timing. But overall our experience here was decent!