Mint Smartwash

Went through carwash with my monthly membership. It seized all power and shut off completely 4 different times while I was inside the car wash, nobody else was in there with me. I went through the car wash again as it says a 110% satisfactory or wash again. I talked to the tenant and said That there were still dirt grime all over my car from the car wash and that I also didn't receive the package I got originally where it had the colorful nice smelling soap that should have been used on the car. They put my car through a second time. It yet again did not wash my car properly there was grime everywhere. And didn't have the good smelling soap. I was running late for an appointment already, so I just left. I am definitely not happy with my experience at all.

This place is great. Roll in any time to wash my car. And I just want to say one thing…KUDOS to the youngsters working there. You all are fantastic and should be very proud of yourselves. Your customer service is amazing. and you are all so polite and hard working. I think you all deserve a raise.

Carwash does a subpar job on my truck even with "mud blast." Constant price increases to their plans but discounts offered to non-members/subscribers. Their scanners for Club Mint seem to intermittently not work resulting in the gates not going up and other vehicles getting into the queue prior to you. They’ve also imposed limits on how many times you can go in a month. Vacuum and drying/detail area are constantly busy causing a traffic jam in their parking lot trying to exit the wash.

Edit: to follow up, they added insult to injury by supposedly "successfully processing" my cancellation, then still charging me next month for the full price. I will be filing a chargeback on my credit card. The staff members working the front are generally quite nice but that's really the only positive here. Otherwise it's just recurring revenue bait for a mediocre service, like many things these days. The wash leaves bodywork indeed very shiny but the brushes do not get enough time to properly clean and often miss spots in crevices and rarely cleans glass properly. Even after a rewash there's still areas where the brushes visibly grazed but didn't actually contact enough to clean. Only the top-tier mint professional plan actually gives the "unlimited washes" they broadly advertise. Otherwise you are limited to one per day and 12 per month, which they don't disclose anywhere on their plan pages during promos, you have to actually read through T&C. The plans are also locked to ONE CAR which they also don't disclose anywhere other than in the fine print. Bought a membership because I own multiple vehicles and thought it would cover me as a user but nope. Don't fall for the bait like I did. Read the fine print, with ANY subscription-model service.

I had a fantastic experience at Mint Smart Wash! I want to give a special shoutout to Solomon, one of the staff members who truly went above and beyond. He took the time to thoroughly explain the entire wash process to me, answered all my questions with patience, and made sure I felt comfortable with everything. I also observed how hardworking and attentive he was with other customers—he truly stood out for his professionalism and dedication. It’s not every day you come across staff who genuinely care and put in that level of effort. Great job, Solomon! Mint is lucky to have you on the team. Thank you for the top-tier service. I’ll definitely be back

You must be completely disconnected from the actual wash process if you don’t see the issue. The fact that the car wash is busy likely has more to do with marketing than with the quality of the service — because the wash itself is poor. Even after going through a second time, there were still untouched spots on my car. I’ve tried it with both a minivan and an SUV, and there’s no difference — the results are equally bad. I was a member, but I canceled due to the consistently low quality. I hope this feedback is taken seriously and actually addressed.

Visited this car wash once skeptical of the touch brushing system, left with scratches all along my car. When I reported it to the manager, he assured an investigation of the incident would be made, and as long as I did not enter the wash with the damage previously, it would be taken care of. What I received? An email stating the incident was "thoroughly roughly reviewed" and attachments of photos of my car entering with no damage and a photo of A DIFFERENT CAR exiting claiming that the car exited with no damage… I went in person to speak with the manager and was assured the case would be reopened and I would get a call back the next day and I have heard nothing since… Terrible service model and sloppy scam work…