The Petropolitan

Such a great team of caregivers. My puppy loves to cuddle with them and play with her little friends. So happy we found it! Not to mention the best dog groomers in the city!

Stella's first boarding with Petropolitan was amazing. Staffs were super sweet and knowledgeable. Stella is super shy puppy and bit timid with people so I was bit worried about her but they took their time to know her and grouped her with other gentle dogs to get to know each others! Stella had such a blast! Thank you for the sweet staffs, Devon & Ceilidh left such a thoughtful reports cards & pictures! Reading the report cards while I was away made me feel happy/safe that she is with great humans! 🙂 Can't wait to go back!

As the owner of an anxious dog who requires specific care, I am so lucky to have found The Petropolitan! Being turned away from many other facilities in the city due to my dog’s exceptional needs was disheartening. But, The Petropolitan has worked with me to create a specialized care plan for my dog during his daycare and boarding stays. The Petropolitan is highly communicative and truly has given me the peace of mind to leave my dog in a space where I know he is being loved and cared for. Thank you staff, you truly are a blessing!!

Update: After my review, the owner, Hailey, reached out to apologize, acknowledged the issues, and gave me a full refund. She also sent me Teddy’s internal care records, which showed he was fed and checked on. This level of care is the bare minimum and should’ve been included in the report cards, as it is for other guests — so I’ve updated my rating from 1 to 2 stars. While I’m still disappointed and don’t plan to return, I do believe my feedback was taken seriously, and I hope it leads to better experiences for others. ---- I booked the luxury suite and TLC package for my dog, who has IVDD and specific care needs. During the tour and check-in, I requested that stairs be placed in the suite so he could safely access the bed. I was assured that this would be accommodated. However, at checkout, no one could confirm whether stairs were ever provided. Communication prior to booking was plentiful and friendly. I was told by multiple staff members that I could request updates at any time via email or phone. However, after check-in, the tone shifted significantly. Our dogs were dropped off at 7 AM, and the first update didn’t come until 5:55 PM — nearly 11 hours later. The report card I received was nearly identical (copied and pasted) across all three dogs in our group (my dog and my sister’s two dogs). It read like AI-generated filler, with no specific detail about my dog’s feeding, bathroom use, sleep, behaviour, or about the activities throughout the day. It felt impersonal and completely disconnected from the actual experience. The photos provided were also underwhelming — three per day, all from the same playgroup session and clearly taken within minutes of each other. There were no images showing rest time, meals, walks, suite time, or other activities from throughout the day. I was never expecting real-time photos, but I did anticipate that a report card would reflect the full day’s care, and that the photo set would give a sense of the experience, especially with the TLC package. I emailed once the next morning (day two) to ask how my dog had slept, to ask for pictures throughout the day and to inquire about the stairs — as I hadn’t seen confirmation they were provided. In response, I received a message from the owner explaining that the facility’s version of "interval" updates is a once-a-day evening report card and a single time photo upload. She further suggested that perhaps I was looking for personalized, one-on-one care. This was surprising, as I had already paid for the TLC package, which I believed included more thoughtful updates and care. I wasn’t asking for more frequent updates or live photos — just a report that actually reflected my dog’s day. It’s also important to note that although my sister and I had separate bookings, our communication was treated as one. This caused a major misunderstanding. On day 1, I had called once and emailed once on behalf of my dog, and my sister had also sent a message regarding hers. This was perceived by the owner as "excessive communication," and I was told that contacting them was taking away from care being given to the animals. That was incredibly disheartening to hear as a pet parent. I was also charged for both the TLC package and personal care, despite being told prior that personal care was part of the TLC package. Additionally, day 2’s report card mentioned my dog was in a stroller, but no context was provided — and when I asked at checkout, no one could confirm why or when it was used. Given his medical history, these details mattered deeply to me. When I picked up my dog, he was very thirsty, appeared sore, and was withdrawn. Overall, I found the report cards and photo updates to be lacking in substance, and I was genuinely heartbroken and disappointed in the experience.

I was really in a pinch for an overnight stay for my two small dogs, and it was the first time for me ever leaving them with someone who wasn’t friends or family. I was nervous, but also saw and heard great things about Petropolitan, so I tried the hotel for a one-night stay and was not disappointed. The communication was great (and charming!) and my pups were happy and calm. Would definitely recommend!!

My Cavapoo loves it here and the staff is so nice! I love the report cards you get at the end of the day and they’re so great at communicating your pet’s experience. Mango loves coming here

Our puppy has been attending daycare and loving it! The staff are friendly and always greet her by name. They remember all the details about her experience and send us updates with pictures. Also, while an outside solo groomer struggled with her, Pet’s in house grooming staff teamed up to make it happen. We know it’s really hard work and couldn’t be happier with the quality of this facility.