Covenant Care - St. Teresa Place

What an incredible place, my mom recently passed after being with them for 6 months. She was always treated with kindness and respect even when dementia made her difficult to deal with. Please don’t hesitate to have your loved one cared for here, nothing negative to say from the cleanliness, food quality, large rooms, activities for residents and of course the staff. Kalin

Staff are friendly. But the day I visited there was no receptionist. Warm and cozy please for elders. Food and chapel available in the building, etc.

I come to see my mother where her help button was unplugged from the wall and because I thought it was just a accident I plugged it back in then I left got worried the next day about her so I returned to find her on the floor screaming for help i had to pick her up off the floor sent her to the hospital and when she left I had to clean the mess from bowl issues myself even though they said they would and when I finally finished and ask someone where the garbage is and can they sweep the floor she said they don't speak English then find out they do?? I'm so disappointed in the care at this place!!!

Rooms are a good size. The dining area is a good size. The staff are never around when you need them. Or they are not willing to help. If a resident soils themselves within an hour of shift change, they leave them in it. The doctors will just order random, useless tests for the residents. Patient care in a medical facility is not their goal.

The staff are great. My father in law is in here. It's new, bright, clean and warm. The energy feels nice. The rooms are large with huge walk in shower/bathrooms. Only drawback that I've seen in other places is there is no balcony off his room. Friendly place. He is listed as an SL4.

Just moved my parents into a suite for couples. It's really nice, roomy and clean. Parents are super happy and say the food is excellent! Two days before we moved them in, I was in the lobby when an older man began having a seizure. I watched quietly from a distance. Within seconds, 3 staff members were with the man, gently managing the seizure. His wife sat near by and was quickly accompanied by another staffer who stayed with her, calmly reassuring her and helping her deal with the stress. Within minutes, there was a doctor and RN on the scene. Everyone worked together like a well oiled machine and when there were moments when this staffer or that staffer was not needed to care for the man, I saw at least 3 of them at different times go to his wife to keep her informed and make sure she was ok. It was awesome! I am so glad I was able to see how well such situations are handled. It has given me great confidence in the staff here.

My Grandmother now calls St. Teresa Place by Covenant Care Home. ****I want to give a huge huge to SAM! Their maintenance man. We had huge issues with Telus hooking up cable for my Grandma’s TV. SAM was so helpful and had so many answers! I truly appreciate his care for my grandma as well as his prompt, courteous, and knowledgeable help with our issues with telus - The nurses and support staff are wonderful with her as well as our family. - The have helped ensure that her transition there was smooth for her as well as the rest of our family. - The nursing staff has been helpful with any of our concerns. The only reason this doesn’t get 5* is because of the difficulties at certain time being able to enter the building as there is not someone at reception later on in the evening. Which makes entry into the building to visit difficult. As well as the 7pm visiting hr cut off. Being that some people are night owls (My grandma and myself among them).