CBI Health - Calgary Central

I was a patient at CBI Health’s Trauma Program (TPI) at the Calgary Central location, and I feel ethically compelled to share my experience, which has left me deeply harmed and retraumatized. Despite entering the program after 4 long months without trauma treatment by WCB, —after enduring a traumatic injury and the prolonged institutional neglect that followed by my employer—I was abruptly discharged just four weeks into a medically recommended 12-week program. The discharge was both premature and directly contradicted the assurances I received from the program’s site manager, Diana, less than 24 hours earlier. With genuine compassion, the manager assured me that discharge was not being considered and that the team would support me through this challenging time. However, she was unaware that the treatment team had already made up their minds about discharging me, a decision that was evident from their previous failed attempt to do so in a similar, deceptive manner just a week earlier. Diana, the lovely soul she is, who wouldn’t have promised if she knew—assured me that continued treatment and support would be provided to get me back on my feet, only for me to attend a meeting the next morning and be blindsided again, by a another discharge decision I had no part in. My psychologist misleadingly cited "attendance issues" as the team’s justification. I attended virtually with prior approval during illness and periods of extreme hardship—including during an eviction threat and food insecurity—that I had openly disclosed and were acknowledged by staff. There were no written warnings, and no policy communicated stating that virtual attendance would be deemed inadequate retroactively. Despite the cruel and misleading accusation of ‘non-participation,’ I was actively engaging in sessions to the best of my ability, even as I struggled with severe trauma symptoms and an aggravated pre-existing disability—one that remained largely unaccommodated outside of Kinesiology. The treatment team was fully aware of these challenges. Even more disturbing is how my trauma symptoms were weaponized against me. I experienced a trauma response the day before my discharge. Instead of receiving appropriate crisis intervention my occupational therapist informed me that failing to attend the scheduled session at that time would negatively impact my WCB claim. 24 hours later, under the claim that I had "recovered enough to work", I was discharged—a decision completely disconnected from my actual state according to my medical assessments. No medical professional should confuse a trauma response with recovery. When I challenged their perspective on my recovery, they shifted the focus back to alleged attendance issues, directly contradicting their claims of my recovery. This created a paradoxical justification for what was effectively a disguised discharge. This experience has significantly set back my recovery. I was left without care, despite having a significant amount of medical evidence from multiple doctors recommending continued trauma-focused treatment. Instead, CBI Health was more concerned with meeting administrative expectations than patient outcomes. I now believe my discharge was motivated by system-level expedience, not medical reasoning. Had they chosen to engage with me and genuinely understand my situation, rather than focussing their efforts on altering their narrative to conform to systemic pressures, I believe this could have been a truly positive and meaningful experience. If you or a loved one are referred to this clinic for trauma, I strongly advise caution before trusting CBI Health’s Central location. My experience was not only profoundly disturbing—it was harmful. No survivor should be retraumatized by the very system meant to help them heal. If CBI Health is committed to making amends, I believe everyone deserves a second chance. However, this requires a clean slate, free from the influence of administrative adjudicators whose decisions may be driven by factors other than genuine care for those in need.

A huge shoutout to Emily for being an incredible physiotherapist! She worked wonders with the dry needling and cupping. Truly skilled and attentive. And a big thanks to Vidhi as well both of them are awesome! The clinic is top-notch, and the staff are all so friendly and welcoming. Highly recommend!

I worked with a team of three - Kin, physio, and OT (Ireland, Dalia, and Jenna) and each of them was incredible to work with. All three of them are super stars! They were all kind and supportive of my recovery journey. Always accommodating and quick to help as needed. The front desk staff is also really helpful if you need to switch your appointments or anything. I will be sad to be leaving here but received top notch care while I was here!!! (especially with the dream team I had)

I have nothing but appreciation for the guidance and support I have received from Kaitlyn throughout my healing journey with CBI. Kaitlyn was always kind, compassionate, empathetic as well as beyond encouraging!!!! Thank you for your support and guidance on my journey.

The program that Taura gave me here helped a lot to strengthen my elbow. Along the way, we discuss things that are happening with me and my work, Taura taught me things to do and how to handle things at work and with my superiors at work. Vidhi was a very good physiotherapist. She knows where to work on to make my muscles relax. Thanks to both of you. God bless you and strengthen you always in helping people get through their pain.❤️

Heartfelt shout out to CBI and mostly Emily at CBI Northill. I was very lucky to find Emily as my physiotherapist after my accident. Emily took such excellent care of me providing me with her skills and knowledge and also recognizing my emotional vulnerability and recommending accordingly. My experience with Emily is one of wholness, care, true nurture and kindness. All this topped up with her beautiful smile and compassion. I, wholeheartedly recommend Emily as an excellent therapist and a carying soul. Thank you, Emily!

The therapists made me feel very welcome and safe to open up about personal issues. After 3 months they helped me immensely