Wing Kei Greenview Supportive Living and Long Term Care

The one star is for its cleanliness and photo opp facility, everything else is garbage. It no longer carries it's mission of "glory to God", Wing Kei is all about making money, running the facility at the lowest possible cost. Executive staff and admin staff are very snobby and quite a few staff members have very little respect for family members time and efforts. They claim to have Asian food, but it is often food that is very salty and drenched in oil. Honestly not sure how this is healthy for the seniors in the facility. If you visit on a regular schedule, they'll appear to take care of your loved ones, but we showed up at a random time one day and my family member was soiled, was 1.5 hours passed his scheduled medication and hadn't eaten breakfast at 930am. The few staff who do care are clearly over worked. Equipment that is broken takes months to fix, if not left unfixed. They prefer that everyone stays in a wheelchair and doesn't encourage residents walk around. Recreation programs are a joke and not inclusive. If you're family member is introverted, don't expect them to participate as they just leave them out. I'm sad that my family has to continue to put up with this garbage. This place really isn't that great.

If you have your love one live in this facility, make sure that you call and monitor his/her heath condition all the time. It’s very hard to schedule an indoor visit with my dad during the pandemic. Today during the indoor visit, my dad was wearing a mask, (I had asked to let him wear a face shield instead of mask since last visit due to difficulty in breathing for him). And he didn’t respond to me and my mom as normal as usual. He couldn’t speak to us, and couldn’t hear us. I was yelling loudly for help, it took more than 16mins to have someone come in and check. Also, when the unit manager was explaining me about the situation, her eyes and attitude had shown no sympathy or understanding at all. She just spoke to me like a robot. I feel very disappointed at their lack of communication and zero sympathy.

A family member has been cared for by Wing Kei Greenview (WKG) for just less than a year, what made it stand out from the care homes / retirement communities my family member had been previously is that WKG offers meals specifically catering for those liking Asian style cooking. Also, many of the staff and residents there speak either Mandarin or Cantonese, that makes this place particularly suitable to elderly folks of Chinese descent. Staff there are well qualified, courteous and caring, the time I have interacted with them I felt they cared about the quality of work and care they provide, and that they ensured things were followed up and through. I feel comfortable my family member is taken care of by WKG and recommend them to others. The only thing I was not crazy about WKG was and still is the layout of building is designed like a medical institution rather than like a retirement resort. This is purely aesthetic. Well done Wing Kei Greenview. Thank you all.

Visited my 94yr old aunt. Spacious and clean. Staffs seem nice enough. Good impression.

I appreciate the dedication of the nurses and care aides and the sacrifices they made to ensure the safety and well-being of the residents at WingKei care center.

This place is perfect for seniors. The staff there are very sincere and have good patience. They are very professional.

A very well structured and clean facility. Level of care is exceptional.